NationSwell

Growth Marketing

• Own net-new revenue generation for Institutional Membership and Studio services across assigned segments and territories, working with internal team members to support outbound efforts.
• Build, manage, and convert a high-quality pipeline through proactive outreach, network activation, events, insights, and strategic relationship-building.
• Develop and execute a clear go-to-market strategy aligned to priority audiences within an assigned territory of corporate social impact and/or private philanthropy.
• Leverage and expand an existing executive network to generate warm introductions and high-probability opportunities.
• Partner with internal stakeholders to develop compelling narratives and proposals that resonate with senior decision-makers.
• Ensure seamless handoff of new accounts to the member servicing team.
• Provide strategic leadership and executive sponsorship across member accounts and segments to help account leads provide value, delight, drive renewal, and cross-sell.
• Act as a thought partner to account leads, helping deepen executive relationships and surface opportunities for Studio services, sponsorships, and membership upgrades.
• Identify and close expansion opportunities including Studio services and membership tier upgrades.
• Represent NationSwell in select member and external experiences to support relationship deepening and opportunity development.
• Serve as a strategic thought partner to Membership and Growth leadership, bringing market insight and executive feedback into program evolution, content development, and service innovation.
• Collaborate with Insights and Events teams to inform research agendas, convenings, and offerings that resonate with corporate social impact and/or philanthropic leaders.

Senior Director, Growth

Community Manager

• Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members. Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential.
• Oversee Strategic Account Servicing - Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities. Bring structured thinking and sound judgment to identify opportunities, anticipate risks, and guide members toward high-value engagement across membership, Studio, and programming offerings.
• Coach and Mentor Member Success partners - Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline. Establish high standards for account planning, renewal strategy, documentation, and member communication.
• Shape Responsive Programming - Partner closely with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities. Translate member insight into actionable input for product, programming, and Studio work.
• Facilitate Member Events – Confidently facilitate in-person and virtual convenings with senior leaders. Bring presence, warmth, and discernment to create trusted spaces for dialogue, insight-sharing, and peer connection.
• Build Community – Actively foster peer-to-peer connection and collaboration across the NationSwell community, helping members build meaningful relationships that extend beyond individual events or programs.

VP, Membership – Community

Manager

• Deliver a high-quality Institutional Member experience across a portfolio of accounts, in close partnership with Executive Sponsors.
• Support renewal and expansion efforts by tracking and executing on engagement and value-driven activities, identifying opportunities, and helping execute renewal and upsell strategies to meet or exceed unit and revenue retention goals.
• Develop a strong understanding of each member’s priorities and impact goals, and help translate those needs into concrete engagement across NationSwell’s programming, insights, and experiences.
• Draft polished member communications, including emails, decks, and follow-up materials.
• Maintain accurate, up-to-date CRM records for contacts, engagement activity, and opportunities.
• Proactively manage scheduling and coordination across accounts.
• Identify opportunities to deepen engagement or expand impact within member accounts, and support the preparation of MOUs, proposals, renewals, and project documentation.
• Stay informed on key trends in social impact, philanthropy, and CSR.

Senior Director, Growth

VP, Membership – Community

Manager, Member Success