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Associate Account Manager
NationsBenefitsAssociate Account Manager managing client relationships for healthcare solutions. Ensuring program delivery and client satisfaction while working with internal teams.
About the role
Key responsibilities & impact- Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded
- Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications
- Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience
- Collaborate with internal teams to address client issues and ensure alignment on deliverables
- Analyze client program performance data, identify trends, and provide actionable insights
Requirements
What you’ll need- 1-3 years of experience in account management, client support, or healthcare operations
- Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
- Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus
- Familiarity with JIRA, Confluence, or other project management tools is preferred
- Excellent communication and presentation skills
- Ability to work both independently and collaboratively in a cross-functional team environment
- Client-focused with a commitment to delivering high-quality results
Benefits
Comp & perks- Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2013 ⚕️ Healthcare Insurance 💳 Fintech 🤖 Artificial Intelligence 💰 Private Equity Round on 2022-04 Healthcare Insurance
- Fintech
- Artificial Intelligence NationsBenefits is a leading healthcare technology company that specializes in providing financial technology solutions and supplemental benefits management. The company offers a variety of services, including hearing care through NationsHearing, health and wellness products via NationsOTC, and meal delivery through NationsMarket. NationsBenefits also provides specialized services like emergency assistance, healthcare transportation, and personalized health guidance using artificial intelligence. Their proprietary platforms, including Benefits Pro™, facilitate member support, benefit configuration, and e-commerce transactions. NationsBenefits focuses on improving member outcomes, closing care gaps, and enhancing satisfaction through advanced analytics and custom programs.
ATS Keywords
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Hard Skills & Tools
account managementclient supporthealthcare operationsdata analyticsdata visualizationreportingExcel PivotTablesVLOOKUPPower BI
Soft Skills
communicationpresentationindependent workcollaborationclient-focusedproblem-solving