NationsBenefits

Associate Account Manager

NationsBenefits

full-time

Posted on:

Location Type: Hybrid

Location: Plantation • Florida • United States

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About the role

  • Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded
  • Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications
  • Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience
  • Collaborate with internal teams to address client issues and ensure alignment on deliverables
  • Analyze client program performance data, identify trends, and provide actionable insights

Requirements

  • 1-3 years of experience in account management, client support, or healthcare operations
  • Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus
  • Familiarity with JIRA, Confluence, or other project management tools is preferred
  • Excellent communication and presentation skills
  • Ability to work both independently and collaboratively in a cross-functional team environment
  • Client-focused with a commitment to delivering high-quality results
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient supporthealthcare operationsdata analyticsdata visualizationreportingExcel PivotTablesVLOOKUPPower BI
Soft Skills
communicationpresentationindependent workcollaborationclient-focusedproblem-solving