Academic and Finance Advisor I

National University

Academic and Finance Advisor supporting National University students through academic planning, financial aid guidance, and progress monitoring. Connecting with learners across calls, email, text, and chat to support graduation.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student advising and support, with a strong understanding of financial aid programs and university policies. Proficient in managing student engagement through various communication channels while maintaining confidentiality and integrity.

Highest-signal resume keywords

Student Advising ExperienceFinancial Aid KnowledgeConflict ManagementMicrosoft Office ProficiencyTechnology-Driven Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Student Services ExperienceReport Preparation SkillsAcademic Progress MonitoringDegree Plan ManagementSAP Compliance Knowledge

Soft Skills

Professional CommunicationSolution-Oriented ApproachConflict De-EscalationMulti-Priority Management

Tools & Technologies

Roadrunner SystemStudent Portfolio ReportOnline Engagement Technology

Certifications & Qualifications

Eligibility for NSLDS Access

Industry Keywords

Higher EducationUniversity PoliciesCustomer ServiceTraining and DevelopmentOnline University Environment

About the role

Key responsibilities & impact

Manage student load and complete daily tasks through the Roadrunner System, Student Portfolio Report, or other tools
Proactively identify and support at-risk students and connect them to success resources
Monitor degree plans, course schedules, and academic progress for University policy and SAP compliance
Advise students on financial aid requirements, University policies, and course-of-study changes
Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts
Support escalated students professionally and deliver University communications
Participate in team meetings, trainings, departmental projects, and special projects
Maintain regular and reliable attendance and perform other assigned duties
Connect with students through calls, emails, texts, and chats throughout their academic journey

Requirements

What you’ll need

Minimum of one (1) year of experience in advising, customer service, or related work
Bachelor's degree preferred
Experience in student services or training and development in a collegial setting preferred
Experience in a fast-paced customer- or student-centric position preferred
Experience in higher education and technology-driven enterprise preferred
Knowledge of academic and business practices in an online university environment
Knowledge of University policies, procedures, and updates
Ability to manage conflict, de-escalate concerns, and communicate professionally across all channels
Solution-oriented approach while following University and federal guidelines
Understanding of financial aid programs, the FDCP Act, and standard payment practices
Ability to manage multiple priorities in a fast-paced setting
Ability to maintain confidentiality and integrity
Written communication and report preparation skills
Proficiency using technology for online engagement
Proficiency in Microsoft Office
Must be eligible to receive access to the National Student Loan Data System (NSLDS)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
403b with match
Paid holidays
PTO
Free education benefits
Other growth opportunities
Comprehensive well-being benefits for you and your family
Remote-first work perks
Development and advancement opportunities