Communication Center Representative
National Spine & Pain Centers
full-time
Posted on:
Location Type: Office
Location: Babylon • New York • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Call Center Representative: Onsite
- Reports to: Center Manager
- Shift Schedule : Days-Onsite
- Job Category: Clinical
- Job Status: Non-Exempt
- Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
Requirements
- High school diploma or general education degree (GED) equivalent, required.
- Minimum of one (1) year of customer service experience required.
- High call volume experience required.
- Working knowledge of medical office referrals and authorization process and insurance verification, required.
- Working knowledge of medical terminology, CPT and ICD-10 coding, required.
- Working knowledge of registration requirements and HIPAA regulatory requirements, required.
- Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.
Benefits
- Paid time off (PTO) & 8 company paid holidays.
- Tuition reimbursement
- 401k with employer matching
- Competitive health, vision, and dental benefits
- Employer paid long term disability benefits.
- Pet Wellness coverage, legal assistance, and identity protection.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicehigh call volume experiencemedical office referralsauthorization processinsurance verificationmedical terminologyCPT codingICD-10 codingregistration requirementsHIPAA compliance
Certifications
high school diplomaGED