Training Delivery Operations Coordinator

National Safety Council

Training Delivery Operations Coordinator providing administrative support for training programs at NSC. Ensuring smooth operations and assisting with customer inquiries and scheduling tasks.

Posted 4/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries about training schedules and registrations via phone, email, and chat
Process student registrations, payments, and data while maintaining confidentiality
Research and resolve complex customer issues and document outcomes
Provide Level 2 support for escalated calls, chats, and emails
Prepare and send written correspondence to customers and external entities (state agencies, courts, probation, etc.)
Collect and review basic application materials from training affiliates and instructors
Enter instructor and affiliate information, orders, and updates into business systems
Track upcoming renewal deadlines and send follow ‑up reminders as needed
Assist with maintaining records required by state agencies under established procedures
Support instructor scheduling by entering assignments, updating calendars, and tracking confirmations
Assist in coordinating class setups and updating internal systems with schedule changes
Help arrange logistics for Instructor Development Courses (IDC) and Continuing Education classes
Provide basic support for facility or vendor coordination, referring complex issues to senior staff
Process product and material orders from training affiliates and follow established fee structures
Perform routine audits of class paperwork to ensure completeness
Enter completion data for training programs and verify accuracy under supervision
Maintain organized class files and assist with preparing simple monthly activity summaries
Assist with distributing procedural updates, memos, and resource materials
Provide basic support for A/V or classroom access issues at leased training locations, escalating issues when needed
Process internal orders for instructional materials and classroom supplies
Schedule onboarding and training activities for new instructor candidates
Assist with assembling state agency approval packets and tracking documentation
Update team ‑teaching schedules and maintain related records
Support instructor renewal processing by updating information and tracking required submissions
Assist training centers with material order needs and minor administrative tasks related to instructor renewals
Perform general office support and special assignments as directed

Requirements

What you’ll need

Associate’s degree required; Bachelor’s degree preferred
3+ years of experience in scheduling, administrative coordination, or training operations
3+ years experience in a Customer Contact Center
Strong organizational and time‐management abilities
High attention to detail and accuracy in data handling
Excellent written and verbal communication skills
Ability to interpret policies, regulatory requirements, and program guidelines
Comfortable coordinating multiple stakeholders and managing competing deadlines

Benefits

Comp & perks

At least 20 PTO days accrued 1 st year and 11 paid holidays
Flexible work arrangements
Comprehensive medical, dental, vision, and life insurance plans
Flex spending accounts for medical and dependent care
403(b) & Roth 403(b) with employer match up to 6%
Reimbursable training
Dress for your day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer supportschedulingadministrative coordinationpayment processingrecord maintenanceauditlogistics coordinationdocument trackingclass management

Soft Skills

organizational skillstime managementattention to detailwritten communicationverbal communicationproblem-solvingstakeholder coordinationdeadline management

Certifications

Associate's degreeBachelor's degree