National Resident Matching Program® (NRMP®)

Data Engineer

• Build data pipelines: Managed data pipelines consist of a series of stages through which data flows from data sources of acquisition to integration to consumption for specific use cases. These data pipelines must be created, maintained, and optimized as workloads move from development to production for specific use cases. Architecting, creating, and maintaining data pipelines will be the primary responsibility of the data engineer.
• Drive Automation through effective metadata management: The data engineer will be responsible for using innovative and modern tools, techniques, and architectures to partially or completely automate the most-common, repeatable and tedious data preparation and integration tasks in order to minimize manual and error-prone processes and improve productivity. The data engineer will also need to assist with renovating the data management infrastructure to drive automation in data integration and management.
• Collaborate across departments: The newly hired data engineer will need strong collaboration skills to work with varied stakeholders within the organization. In particular, the data engineer will work in close relationship with research teams and with data analysts in refining their data requirements for various data and analytics initiatives and their data consumption requirements.
• Become a data and analytics evangelist: The data engineer will be considered a blend of data and analytics "evangelist," "data guru" and "fixer." This role will promote the available data and analytics capabilities and expertise to business unit leaders and educate them in leveraging these capabilities in achieving their business goals.

Customer Support

• Provide constituent support pertaining to NRMP technical systems and the processes of matching.
• Gather information, diagnose concerns, identify solutions, and assist constituents with complex questions pertaining to the use of the R3 and iMatch systems.
• Respond to technical questions pertaining to web browsers, servers, firewalls, JavaScript, caches, cookies, and internet service providers and their interaction with NRMP systems.
• Document issues and assist with preparing standard procedures to resolve recurring problems in coordination with management and the Match operations team.
• Respond to communication (calls/emails/chat) from constituents addressing questions about the process of applying for and filling residency and fellowship positions through the Match, NRMP policies, and the matching algorithm.
• Log and track email tickets and phone communication in the R3 system to establish a record of constituent communication, including staff responses, and to identify patterns requiring attention.
• Draft email communication about important Match events as directed, and once approved, distribute communication through the R3 system bulk email function or as directed.
• Enter and review institution, program, school, applicant, and other user information, maintaining the integrity of the data to ensure the accuracy of the information used in the Match.
• Use data gathered from client queries to revise internal FAQ’s, and document common queries to augment the R3 system user help content.
• Monitor Match deadlines and participate in follow-up activities including telephone calls, emails, and distribution of reminder materials as needed to constituents including, medical school deans, residency program directors, and Match applicants; log issues requiring follow-up.
• Assist with User Acceptance Testing (UAT) of new modules and enhancements in the NRMP technical systems and public website to ensure accuracy and compatibility with existing policies and Match operations.

Data Engineer

Client Support Specialist