National Resident Matching Program® (NRMP®)

Controller

• Oversee all finance and accounting functions, including general ledger, accounts payable/receivable, payroll, and financial close processes.
• Analyze financial data and key performance indicators (KPIs) to provide insights and recommendations to senior management.
• Manage cash flow, ensuring adequate liquidity and efficient allocation of resources.
• Ensure timely and accurate preparation of monthly, quarterly, and annual financial statements.
• Maintain financial systems, records, and technology.
• Implement and monitor internal controls to safeguard organizational assets.
• Ensure compliance with GAAP and all applicable nonprofit regulatory requirements.
• Assist CEO in defining organizational finance goals.
• Coordinate and manage financial audits with external auditors.
• Prepare audit schedules, coordinate documentation, and ensure timely completion.
• Address audit findings and implement corrective actions, as needed.
• Support the CEO in overseeing external investment managers.

Customer Support

• Provide constituent support pertaining to NRMP technical systems and the processes of matching.
• Gather information, diagnose concerns, identify solutions, and assist constituents with complex questions pertaining to the use of the R3 and iMatch systems.
• Respond to technical questions pertaining to web browsers, servers, firewalls, JavaScript, caches, cookies, and internet service providers and their interaction with NRMP systems.
• Document issues and assist with preparing standard procedures to resolve recurring problems in coordination with management and the Match operations team.
• Respond to communication (calls/emails/chat) from constituents addressing questions about the process of applying for and filling residency and fellowship positions through the Match, NRMP policies, and the matching algorithm.
• Log and track email tickets and phone communication in the R3 system to establish a record of constituent communication, including staff responses, and to identify patterns requiring attention.
• Draft email communication about important Match events as directed, and once approved, distribute communication through the R3 system bulk email function or as directed.
• Enter and review institution, program, school, applicant, and other user information, maintaining the integrity of the data to ensure the accuracy of the information used in the Match.
• Use data gathered from client queries to revise internal FAQ’s, and document common queries to augment the R3 system user help content.
• Monitor Match deadlines and participate in follow-up activities including telephone calls, emails, and distribution of reminder materials as needed to constituents including, medical school deans, residency program directors, and Match applicants; log issues requiring follow-up.
• Assist with User Acceptance Testing (UAT) of new modules and enhancements in the NRMP technical systems and public website to ensure accuracy and compatibility with existing policies and Match operations.
• Independently coordinate the complete lifecycle of multiple Specialties Matching Service Fellowship Matches as assigned, to include: Collaborate with Match operations management and communications staff on preparation and coordination of all materials associated with a Fellowship Match.
• Communicate with sponsoring medical specialty society(s) to ensure the annual SMS Program Director Group Participation Agreement is received and executed in a timely manner.
• Prepare and set up scheduled Match events and communications as required for each Match in the R3 system.
• Coordinate with other staff to perform participant file verification.
• Maintain the integrity of all participant and match-related data to ensure accuracy. Prepare reports on the status of assigned specialty Matches, work activities, and other special reports as requested.
• Participate in orienting and training new staff; prepare training outlines and serve as a resource to fellow client support specialists regarding the quality of inquiries, responses, and other tasks as requested.
• Assist with developing and maintaining process documents for the Match operations function as requested.
• Assist with user webinars and the development and review of support guides and other user support materials.

Controller

Client Support Specialist