Administrator, Customer Service – FSG

National Motor Freight Traffic Association, Inc.

Customer Service-FSG Administrator responsible for resolving service-related issues for internal customers. Engaging with account executives and other departments to maintain relationships and improve service.

Posted 5/5/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide first call resolution.
Analyze and solve problems.
Educate on ways to prevent future occurrences when appropriate.
Perform work with minimal supervision.
Ability to build relationships with related internal functions (e.g., Billing, Packing Information and Operations).
Routinely demonstrate attention to detail in all documentation, communications, and follow-up.

Requirements

What you’ll need

U.S. citizen or otherwise authorized to work in the U.S.
Employer will not sponsor visas for position.
Must be located in the same geographic location as the job or willing to relocate
High school diploma or GED
Billing certified
Preferred Customer Associate certified
Must have a general working knowledge of TFF internal resources and departments
Working knowledge of Microsoft Windows

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account National Motor Freight Traffic Association, Inc. Website LinkedIn All Job Openings 11 - 50 employees Since 1956, the National Motor Freight Traffic Association, Inc. (NMFTA)™ has represented the interests of the less-than-truckload (LTL) motor carrier industry. Administrator, Customer Service – FSG 🔥 57 minutes ago 🏢🏡 Richmond – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first call resolution.
Analyze and solve problems.
Educate on ways to prevent future occurrences when appropriate.
Perform work with minimal supervision.
Ability to build relationships with related internal functions (e.g., Billing, Packing Information and Operations).
Routinely demonstrate attention to detail in all documentation, communications, and follow-up. 🎯 Requirements
U.S. citizen or otherwise authorized to work in the U.S.
Employer will not sponsor visas for position.
Must be located in the same geographic location as the job or willing to relocate
High school diploma or GED
Billing certified
Preferred Customer Associate certified
Must have a general working knowledge of TFF internal resources and departments
Working knowledge of Microsoft Windows Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Associate, Bilingual 🕒 April 16 Travelers 10,000+ employees 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy. 🏢🏡 Richmond – Hybrid 💵 $39.2k - $64.7k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Service Associate 🕒 April 16 Travelers 10,000+ employees 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment. 🏢🏡 Richmond – Hybrid 💵 $37.4k - $61.6k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Technical Support Specialist 🕒 April 4 Honeywell 10,000+ employees 🚀 Aerospace ⚡ Energy Website LinkedIn All Job Openings Technical Support Specialist providing support for Niagara-based hardware and software solutions at Honeywell. Collaborating closely with engineering teams and assisting developers in their projects. 🏢🏡 Richmond – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Technical Developer/Support Specialist 🕒 April 4 Honeywell 10,000+ employees 🚀 Aerospace ⚡ Energy Website LinkedIn All Job Openings Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers. 🏢🏡 Richmond – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

problem analysisfirst call resolutionattention to detaildocumentation

Soft Skills

relationship buildingcommunicationeducational skillsindependence

Certifications

Billing certifiedCustomer Associate certified