Customer Solutions Specialist I, Bilingual – Spanish
National Guardian Life Insurance Company
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Wisconsin • United States
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About the role
- Demonstrate an excellent level of professional customer support to all internal and external customers via phone and written communication
- Responsible for phone support, submitting service requests and written communication
- Focus on customer retention by providing a high level of friendly, compassionate, professional and responsive communication
- Contribute to and maintain a positive, healthy, team-oriented culture
- Deliver high-quality communication primarily over the phone
- Utilize critical thinking and problem-solving skills to help find appropriate solutions
- Skilled in writing clear and detailed notes and instructions
- Effectively writes emails, letters, and other forms of written communication
- Leverages resources and reaches out for support or assistance as needed
- Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date
Requirements
- Minimum: High School or GED
- Preferred: Other Wisconsin Preneed Certification
- LOMA 280 and 290 with ACS goal
- One to two years of customer service, call center experience preferred
Benefits
- 20 days of Paid Time Off growing to 25 days after 5 years
- 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
- Health care, dental and vision plans
- Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
- Annual bonus based on company performance
- Paid Parental Leave
- 401(k) match up to 9%
- Paid Sabbatical after 8 years
- Paid Volunteer Time
- Education Assistance Program
- Employee Recognition Program
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcommunicationcritical thinkingproblem-solvingteam-orientedwriting skillsprofessionalismcompassionresponsivenesscustomer retention
Certifications
High School diplomaGEDWisconsin Preneed CertificationLOMA 280LOMA 290ACS goal