Conduct strategic analysis and user research to inform "build vs. configure vs. buy" decisions, providing clear, data-backed recommendations to product and engineering leadership on when to invest in custom solutions.
Lead the creation of Service Blueprints and System Interaction Diagrams to visualize complex user journeys across multiple integrated systems, identifying points of friction in both the staff and technical workflows, including those related to content production.
Partner with Engineering teams to research, define, and design improvements to internal tooling, documentation, APIs, and overall technical onboarding/usage flows for developers.
Deeply understand the user experience inherent in third-party platforms, especially Salesforce. Design how to best configure and leverage existing vendor interfaces, platform data models, and declarative tools (like Salesforce Flows).
Drive IA strategy for a portfolio of data products and integrated systems, focusing on governance, discoverability, and accessibility of information and services across the enterprise, with a strong emphasis on content architecture.
Employ a mix of quantitative and qualitative research methods, including interviewing and usability testing, to understand the needs of data-focused and technical users, including those involved in content production. Report on insights gained through testing for current and future product designs. Keep up with current trends and best practices in the marketplace through conferences, readings, and videos, building a practice of UX design Excellence at the National Geographic Society.

Requirements

Bachelor’s degree or equivalent in the humanities with a specialization in systems design, UX, HCI, or information science
7+ years of experience with solid understanding of data products and platforms, e.g. salesforce.
Platform UX/Salesforce Proficiency: Proven experience applying UX and service design principles within a major enterprise platform ecosystem like Salesforce (ideally Service Cloud or Experience Cloud).
Systems & Service Design: Proven ability to apply service design principles and systems thinking to complex, non-customer-facing problems, with an emphasis on operational efficiency and content management workflows.
Technical Empathy & DX: Experience designing for or working closely with developers and technical staff. Familiarity with core technical concepts like APIs, data models, data governance, and how they impact the user experience, especially in content production. Familiar or comfortable discussing JavaScript, HTML, and CSS.
IA and Diagramming: Expertise in Information Architecture methods and using tools like Miro, spreadsheets, service blueprints, and cross-functional facilitation, particularly for complex content ecosystems.
Strategic Communication: Exceptional ability to communicate research findings and strategic UX trade-offs to technical and executive stakeholders, clearly articulating the cost of user friction versus the cost of custom development. Strong presentation skills to business stakeholders.
Research Methods: Proficiency in conducting strategic user interviews and assessing the success of work through relevant metrics, including those related to content usability. A/B testing experience.
Prototyping Experience: Prototyping experience using Figma or similar tools.
Portfolio: Expert-level online portfolio that includes site maps, user flows, and lo- and hi-fidelity prototypes.
Familiarity with data visualization and data analytics.
Experience with integrating AI into one’s own workflows and as part of a UX solution
Experience designing for workflows involving headless CMSs.

Benefits

medical, dental, and vision insurance
engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year)
10 days of sick leave
12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
paid parental leave
adoption and surrogacy expense reimbursement
fertility benefits
learning and development opportunities
Lifestyle Spending Account
pet adoption assistance and insurance
pre-tax transportation benefits with a generous employer subsidy
employer-paid life insurance and disability benefit
a variety of National Geographic discounts and perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UX designservice designinformation architecturedata governanceAPIsJavaScriptHTMLCSSA/B testingprototyping

Soft Skills

strategic communicationtechnical empathyresearch methodspresentation skillscollaborationanalytical thinkingproblem-solvinguser advocacyfacilitationstakeholder engagement