Customer Service Representative, Train Attendant
National Express Rail GmbH
full-time
Posted on:
Location Type: Office
Location: Koblenz • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Friendly, helpful and competent service for passengers on our RRX lines
- Informing passengers about the route and connecting trains via announcements on board as well as providing personal information
- Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device within the applicable fare and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland-Tarif, NRW-Tarif)
- Maintaining safety and order on board in accordance with applicable house rules
- Operating technical service equipment on board and remedying minor faults
- Assisting and supporting passengers with reduced mobility during boarding and alighting
- Handling and handing over lost property and assisting with the stowage of luggage and bicycles
Requirements
- Completed training/qualification as a customer service agent in local passenger transport is desirable
- Full documentation of qualification as a safety and service specialist in public transport (ÖPNV) is an advantage; alternatively willingness to undertake internal training
- Ideally certification of the §34a GewO competency exam, up-to-date first aid training, fire safety training, de-escalation training and BuP training
- Fluent written and spoken German and basic knowledge of English
- Professional appearance and enjoyment in dealing with people, also in challenging situations
- Service-oriented behavior, reliability and ability to work in a team
- Resilience, assertiveness and a strong sense of responsibility
- Flexibility and willingness to work shift and rotating schedules, including nights, weekends and public holidays
- Own car and driving license advantageous
Benefits
- GDL collective agreement
- Assignments close to your place of residence
- Job security
- Good career opportunities
- Modern and safe vehicles
- Personal, supportive working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ticket inspectionsmobile sales device operationtechnical service equipment operationfirst aid trainingfire safety trainingde-escalation trainingBuP training
Soft skills
customer serviceservice-oriented behaviorreliabilityteamworkresilienceassertivenessstrong sense of responsibilityflexibilityenjoyment in dealing with people
Certifications
customer service agent qualificationsafety and service specialist qualification§34a GewO competency exam