Customer Service Representative, Train Attendant
National Express Rail GmbH
full-time
Posted on:
Location Type: Office
Location: Hamm • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Friendly, helpful and professional service for passengers on our RRX lines
- Informing passengers about the journey and connections through onboard announcements and personal assistance
- Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable fare and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland‑Tarif, NRW tariff)
- Maintaining safety and order on the train in accordance with applicable house rules
- Operating onboard technical service equipment and remedying minor faults
- Assisting and supporting passengers with reduced mobility during boarding and alighting
- Securing and handing over lost property and assisting with stowing luggage and bicycles
Requirements
- Completed training/qualification as a customer service representative in local/regional transport desirable
- Full proof of qualification as a safety and service specialist in public transport (ÖPNV) is an advantage; alternatively willingness to undertake internal training
- Ideally: certificate of proficiency in accordance with §34a GewO, recently completed first aid training, fire safety training, de-escalation training and BuP training
- Confident command of German, spoken and written, and basic knowledge of English
- Professional appearance and enjoyment in dealing with people, including in difficult situations
- Service-oriented approach, reliability and ability to work in a team
- Resilience, assertiveness and a sense of responsibility
- Flexibility and willingness to work shift and rotating schedules, including nights, weekends and public holidays
- Car and driving licence advantageous
Benefits
- Job security
- Permanent employment contract
- Good career opportunities
- Modern and safe vehicles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ticket inspectionsmobile sales device operationonboard technical service equipment operationfirst aid trainingfire safety trainingde-escalation trainingBuP training
Soft skills
customer serviceprofessional appearanceservice-oriented approachreliabilityteamworkresilienceassertivenesssense of responsibilityflexibilityenjoyment in dealing with people
Certifications
customer service representative qualificationsafety and service specialist qualificationcertificate of proficiency §34a GewO