Member Success Manager

National Content & Technology Cooperative

Member Success Manager at NCTC enhancing connections among broadband providers in the Southeast. Building relationships and guiding member growth in a remote role.

Posted 4/17/2026full-timeRemote • Kentucky, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Become a Trusted Connector: Build and maintain meaningful relationships with members, Partner Suppliers, and prospective members to drive collaboration, and measurable participation.
Drive Engagement and Results: Lead presentations, proposals, and strategy sessions with existing and prospective members. Identify member needs to drive growth, create outstanding member experiences, and consistently meet or exceed organizational goals.
Make an Impact in Your Region: Travel within your assigned region (~50-75% travel) to understand member needs, gather insights that drive success, and expand NCTC’s reach by developing non-member prospects through referrals and proactive outreach efforts.
Champion Innovative Solutions: Introduce NCTC’s capabilities and resources, provide tailored recommendations, and track adoption metrics for recommended solutions. Develop and share best practices with members, ensuring all activities adhere to NCTC policies, requirements, and standards.
Spot Industry Opportunities: Stay ahead of trends and shifts in broadband and telecom to identify new ways NCTC and its members can grow, contributing to pipeline development and strategic initiatives.
Promote NCTC’s Value: Represent NCTC at conferences, industry events, and in all professional interactions to enhance visibility and influence. Maintain accurate records of interactions with members and suppliers in NCTC’s CRM to evaluate success and identify areas for improvement.

Requirements

What you’ll need

Bachelor's degree, or equivalent relevant experience.
3+ years of experience in broadband, telecom, municipal broadband, electric cooperatives, cable, technology sales, business development, or related member-driven organizations.
Strong relationship-building skills with both technical and business stakeholders.
Excellent communication, listening, and presentation skills.
Ability to translate members' needs into insights and action.
Understanding of broadband technologies and terminology (e.g. FTTx, DOCSIS, fixed wireless, IP systems, CPE, OSP, etc.).
Comfort with regional travel and working independently in a remote environment.
Strong organizational skills with consistent follow-through.
Highly motivated, energetic self-starter, passionate and knowledgeable about the telecommunication industry.
Proficient with Microsoft Office Suite or related software. SUGAR CRM experience is a plus.

Benefits

Comp & perks

Choice of subsidized healthcare plans for individuals and families.
Health Savings Accounts with significant employer contributions.
401K Plan with up to a 10% match.
100% company paid vision and dental insurance.
100% company paid Short Term and Long-Term Disability Insurance.
Company paid life insurance.
Paid Time Off.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

broadband technologiesFTTxDOCSISfixed wirelessIP systemsCPEOSPbusiness developmenttechnology salesmember-driven organizations

Soft Skills

relationship-buildingcommunicationlisteningpresentationorganizationalfollow-throughself-startermotivatedenergeticinsight translation

Certifications

Bachelor's degree