Implementation Manager I – Consumer Driven Healthcare

National Benefit Services, LLC

Implementation Manager guiding the transition of Cafeteria plans from Business Development to operations. Collaborating with Clients and Brokers in a fully remote role.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Complete the implementation of Cafeteria plans, coordinating and communicating directly with the Client/Broker/Vendor during the implementation process
Manage the collection and delivery of necessary documentation and regulatory paperwork; Review and verify for compliance and operational accuracy
Audit individual plan design for inefficiencies and to ensure proper fit to Client’s needs
Maintain regular communication with your case load of onboarding Clients
Learn and keep current on laws and regulations governing Cafeteria and/or COBRA plans through training and education
Understand and proficiently apply relevant laws and regulations to Clients’ plan
Meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
Perform other duties as assigned by team supervisor and department Vice President

Requirements

What you’ll need

Attention to detail and accuracy of work is critical in this role
Strong interpersonal and customer service skills are necessary to be successful in this role
Must be able to represent NBS’s standard of excellence with professional, articulate verbal and written communication skills
Follow established processes
Be motivated to contribute and have a positive, team-first attitude
Obtain and keep current on appropriate industry certifications
Bachelor’s degree or work equivalent preferred
CFC or CAS Certification preferred but not required
Cafeteria or COBRA industry experience preferred

Benefits

Comp & perks

Great opportunity for growth with an employee-focused organization
Health insurance
Paid time off