National Association of Community Health Centers (NACHC)

Therapist

• Act as mental health support for those that are referred and/or interested in those services:
• Message patients about behavioral health questions through Diana Health platform
• Conduct in-office and telehealth mental health visits via warm hand-off process from providers and/or patient request
• Provide ongoing mental health treatment and refer out, as needed
• Complete timely clinical documentation within our EHR system
• Collaborate with other providers to deliver excellent patient care:
• Collaborate with CNM/ OB/Gyn on plan of care and areas of escalation, including medication as needed
• Collaborate with Health Coach regarding patient wellness as needed
• Collaborate with Care Navigator to provide additional support to patients as needed
• Serve as the office expert on behavioral health:
• Provide staff trainings on behavioral health and behavioral health workflows
• Lead expert talks and support groups relevant to behavioral health
• Connect patients and providers to external referrals and/or resources as appropriate

Mental Health Therapist, LCSW/LPC

Human Resources

• Manage all administrative aspects of non-provider onboarding, from offer letter through the employee’s first day of employment
• Perform HRIS data entry and conduct audits to ensure accuracy and compliance
• Set up new employees across all Diana Health systems
• Serve as the primary administrative liaison for new employees during the onboarding process
• Maintain complete, accurate, and confidential personnel records for employees and contractors
• Support ongoing HR operations, including updates to employee data, documentation, and system records
• Assist in the communication, interpretation, and maintenance of the employee handbook, employee directory, and organizational chart
• Contribute to the development, implementation, and updating of HR policies and procedures
• Oversee the employee offboarding process, including administration of offboarding checklists and system access deactivation
• Collect, collate, and analyze exit interview survey responses
• Identify trends and share insights and recommendations with the leadership team
• Support Diana Health in maintaining compliance with federal, state, and local employment laws and regulations
• Assist with audits, documentation requests, and compliance-related reporting as needed
• Perform other duties as assigned that are reasonably within the scope of this role

HR Generalist

Product Manager

• Lead and accountable for patient experience performance and efforts across the organization. Maintaining a clear and deep understanding of current patient experience and future needs across each step of the patient journey
• Work with leadership to develop a compelling patient experience product strategy that aligns with Diana Health's mission and business goals
• Define and prioritize products based on user feedback, market research, and business objectives
• Stay on top of industry trends, emerging technologies, and regulatory changes to inform product strategy
• Be the key subject matter expert of patient experience measures (i.e., NPS, Patient Retention) - analyzing and understanding patient experience data and leveraging insights to identify potential changes needed and design meaningful solutions.
• Conduct stakeholder and user research to help inform product decisions
• Lead the end-to-end product development process, from scoping and requirements gathering to design, development, and launch - across both service/process-oriented and digital-oriented solutions
• Build and optimize SOPs and tools to ensure effective implementation at the site level
• Define and evaluate success metrics to measure the impact of product initiatives
• Collaborate and manage across cross-functional teams, including clinical, operations, design, engineering, and marketing, to develop and launch high-quality products and processes.
• Communicate product strategy and roadmap to key stakeholders - garnering buy-in and support from key stakeholders

Senior Product Manager, Patient Experience

Business Analyst

• Support OCHIN’s mission by leveraging technical expertise and problem-solving capabilities
• Resolve complex technical issues and optimize processes
• Align technical strategies with business objectives
• Foster collaboration with non-technical stakeholders
• Develop, document, and deploy solution functionality
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to address project implementations
• Create and optimize technical documentation for knowledge sharing

Claims Solutions Analyst – EPIC HB

Project Manager

• Support OCHIN’s mission by driving successful scoping and execution of projects
• Create and execute project plans, consulting senior leadership
• Foster collaboration across the organization, gathering and analyzing data for potential integrations
• Support efficient delivery of integrated products and services
• Balance competing priorities, navigating constraints and partnering with stakeholders to solve complex challenges

Mental Health Therapist, LCSW/LPC

HR Generalist

Senior Product Manager, Patient Experience

Claims Solutions Analyst – EPIC HB

EPIC Install Project Manager – Ambulatory/Acute Care