Lead and manage engagement strategies to promote the adoption and effective use of Healthy Planet and Quality Reporting tools among members.
Serve as a key liaison to members, account managers, and internal teams, ensuring proactive communication, issue resolution, and relationship management in support of Population Health and regulatory initiatives.
Design, deliver, and evaluate interactive training programs across multiple Epic modules and operational workflows.
Facilitate workflow validation, discovery, and gap analysis sessions to align member practices with best practices, while providing tailored one-on-one or group coaching, both virtually and onsite.
Create and maintain a variety of learning and program support materials, including step-by-step user guides, lesson plans, scenario-based learning experiences, instructional videos, and workflow documentation.
Ensure materials are updated, engaging, inclusive, and accessible to support adult learning principles and member success.
Support members through operational changes and organizational transformation using structured change management principles.
Partner with cross-functional teams to analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives aimed at enhancing operational outcomes, system usage, and regulatory compliance.
Contribute to the ongoing growth and improvement of Population Health, Installation, and Learning programs by researching best practices, proposing enhancements, and mentoring team members.

Requirements

Experience with Ambulatory & Acute is required.
Experience working in clinical or hospital settings, with a strong preference for familiarity with Electronic Health Records (EHR) systems such as Epic and NextGen.
Experience delivering adult education and virtual learning content is strongly preferred.
Strong understanding of change management principles, with the ability to guide teams through transitions effectively.
Demonstrated project management skills, including the ability to balance competing priorities and drive initiatives to completion.
Proven ability to work both collaboratively and independently, managing tasks and contributing to team success.
Applies expertise in adult learning theories, instructional design, and knowledge management to develop innovative solutions, streamline systems, and support multi-team projects.
Constant interpersonal skills, teamwork, and customer service.
Frequent creativity, mentoring, presentations/teaching.
Occasional decision making and independent judgment or action.
Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. Travel can be up to 25%.

Benefits

Generous compensation package
Support for entire well-being
Healthy work-life balance
Opportunity for professional advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Electronic Health Records (EHR)EpicNextGenadult educationinstructional designchange managementproject managementworkflow analysisprocess improvementknowledge management

Soft Skills

interpersonal skillsteamworkcustomer servicecreativitymentoringpresentation skillsdecision makingindependent judgmentcommunicationrelationship management