National Association of Community Health Centers (NACHC)

Senior Product Manager, Patient Experience

National Association of Community Health Centers (NACHC)

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead and accountable for patient experience performance and efforts across the organization. Maintaining a clear and deep understanding of current patient experience and future needs across each step of the patient journey
  • Work with leadership to develop a compelling patient experience product strategy that aligns with Diana Health's mission and business goals
  • Define and prioritize products based on user feedback, market research, and business objectives
  • Stay on top of industry trends, emerging technologies, and regulatory changes to inform product strategy
  • Be the key subject matter expert of patient experience measures (i.e., NPS, Patient Retention) - analyzing and understanding patient experience data and leveraging insights to identify potential changes needed and design meaningful solutions.
  • Conduct stakeholder and user research to help inform product decisions
  • Lead the end-to-end product development process, from scoping and requirements gathering to design, development, and launch - across both service/process-oriented and digital-oriented solutions
  • Build and optimize SOPs and tools to ensure effective implementation at the site level
  • Define and evaluate success metrics to measure the impact of product initiatives
  • Collaborate and manage across cross-functional teams, including clinical, operations, design, engineering, and marketing, to develop and launch high-quality products and processes.
  • Communicate product strategy and roadmap to key stakeholders - garnering buy-in and support from key stakeholders

Requirements

  • 5+ years of relevant product management, or relevant experience
  • Passion for improving women's health and a commitment to Diana Health's mission and values.
  • Proven track record of successfully launching and managing products in a tech-enabled services context
  • Ability to collaborate with various levels and roles within the organization- from working with leadership to drive product vision, to conducting research with individual contributors and stakeholders.
  • Exceptional communication skills, self-starter mentality, and ability to stay organized in a fast-paced environment.
  • Ability to solve complex problems grounded in data-driven decision making and a results-oriented approach.
  • Deep empathy for users, keeping our patients’ and care team’s needs at the center of the product.
  • Solid understanding of mobile app development, API integrations, UX design, and information architecture best practices.
  • Deep understanding of the healthcare ecosystem, including clinical workflows, patient needs, and regulatory requirements.
Benefits
  • Competitive compensation
  • Medical, dental, and vision insurance, with an HSA/FSA option
  • 401(k) with employer match
  • Paid time off
  • Paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdata analysismobile app developmentAPI integrationsUX designinformation architectureproduct strategystakeholder researchSOP developmentsuccess metrics evaluation
Soft Skills
communication skillscollaborationproblem-solvingself-starter mentalityorganizational skillsempathyuser-centered designleadershipadaptabilityresults-oriented