National Association of Community Health Centers (NACHC)

Senior Product Manager, Patient Experience

National Association of Community Health Centers (NACHC)

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead and accountable for patient experience performance and efforts across the organization. Maintaining a clear and deep understanding of current patient experience and future needs across each step of the patient journey
  • Work with leadership to develop a compelling patient experience product strategy that aligns with Diana Health's mission and business goals
  • Define and prioritize products based on user feedback, market research, and business objectives
  • Stay on top of industry trends, emerging technologies, and regulatory changes to inform product strategy
  • Be the key subject matter expert of patient experience measures (i.e., NPS, Patient Retention) - analyzing and understanding patient experience data and leveraging insights to identify potential changes needed and design meaningful solutions.
  • Conduct stakeholder and user research to help inform product decisions
  • Lead the end-to-end product development process, from scoping and requirements gathering to design, development, and launch - across both service/process-oriented and digital-oriented solutions
  • Build and optimize SOPs and tools to ensure effective implementation at the site level
  • Define and evaluate success metrics to measure the impact of product initiatives
  • Collaborate and manage across cross-functional teams, including clinical, operations, design, engineering, and marketing, to develop and launch high-quality products and processes.
  • Communicate product strategy and roadmap to key stakeholders - garnering buy-in and support from key stakeholders

Requirements

  • 5+ years of relevant product management, or relevant experience
  • Passion for improving women's health and a commitment to Diana Health's mission and values.
  • Proven track record of successfully launching and managing products in a tech-enabled services context
  • Ability to collaborate with various levels and roles within the organization- from working with leadership to drive product vision, to conducting research with individual contributors and stakeholders.
  • Exceptional communication skills, self-starter mentality, and ability to stay organized in a fast-paced environment.
  • Ability to solve complex problems grounded in data-driven decision making and a results-oriented approach.
  • Deep empathy for users, keeping our patients’ and care team’s needs at the center of the product.
  • Solid understanding of mobile app development, API integrations, UX design, and information architecture best practices.
  • Deep understanding of the healthcare ecosystem, including clinical workflows, patient needs, and regulatory requirements.
Benefits
  • Competitive compensation
  • Medical, dental, and vision insurance, with an HSA/FSA option
  • 401(k) with employer match
  • Paid time off
  • Paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementdata analysismobile app developmentAPI integrationsUX designinformation architectureproduct strategystakeholder researchSOP developmentsuccess metrics evaluation
Soft skills
communication skillscollaborationproblem-solvingself-starter mentalityorganizational skillsempathyuser-centered designleadershipadaptabilityresults-oriented