Director, Epic Applications Maintenance Team
National Association of Community Health Centers (NACHC)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $144,443 - $245,553 per year
Job Level
Lead
Tech Stack
Tableau
About the role
- Provide strategic and operational leadership for the Epic Maintenance Team
- Maintain standards of excellence in service delivery and member partnerships
- Ensure measurable improvements in member success and care delivery
- Drive enhancements in processes, workflows, and service models
- Build and maintain a high-performing team through coaching and mentoring
- Manage day-to-day operations connecting work to outcomes
- Identify and implement process improvements to enhance quality and efficiency of support
Requirements
- Bachelor’s or equivalent relevant combination of education and experience
- Bachelor’s degree in public health, Healthcare Administration, Business, or related field is required; Master’s Degree in a healthcare field is preferred
- Epic Certification(s) in Resolute, EpicCare, MyChart, Welcome, Prelude, Cadence, Willow, or similar are preferred
- Minimum seven (7) years of progressive growth in field
- Minimum of five (5) years of Management experience or Leadership roles within technical teams highly preferred
- Proficiency in Microsoft Excel, Word, PowerPoint, and SharePoint; Smartsheet; Tableau; Salesforce are preferred.
Benefits
- Generous compensation package
- Support for employees’ entire well-being
- Healthy work-life balance
- Opportunity for professional advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementsservice deliverymember successcare deliverycoachingmentoringoperations managementworkflow enhancementsquality enhancementefficiency improvement
Soft skills
strategic leadershipoperational leadershipteam buildinghigh-performing team managementcommunicationinterpersonal skillsorganizational skillsproblem-solvingcollaborationmentorship
Certifications
Bachelor's degreeMaster's degreeEpic CertificationResolute CertificationEpicCare CertificationMyChart CertificationWelcome CertificationPrelude CertificationCadence CertificationWillow Certification