Operations Associate

National Alliance to End Homelessness

Operations Associate supporting finance, donor development, events, and office systems. Advancing the National Alliance to End Homelessness’s nationwide nonprofit mission.

Posted 8/4/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $52,900 - $79,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bookkeeping and administrative support capabilities, with proficiency in Microsoft Office applications and database systems. Committed to diversity, equity, and inclusion while effectively collaborating within team environments.

Highest-signal resume keywords

Bookkeeping SupportMicrosoft Office ProficiencyDatabase ManagementOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BookkeepingAccrual-Based AccountingInvoice ProcessingReconciliationRecord Keeping

Soft Skills

Attention to DetailTime ManagementTeam CollaborationIndependenceCommunication

Tools & Technologies

Online Bill Pay SystemPayPalStripeDonor DatabaseDesktop Troubleshooting

Industry Keywords

NonprofitDiversityEquityInclusionHomelessness

About the role

Key responsibilities & impact

Provide bookkeeping support to the finance office
Prepare checks for deposit and enter invoices into the online bill pay system
Assist with credit card, PayPal, Stripe, and conference reconciliations
Assist with audit preparation
Support the individual donor strategy and process contributions
Prepare and distribute donor acknowledgements and thank-you letters
Maintain donor database records and monitor the Development inbox
Assist with conference and event registration, payments, logistics, reimbursements, and refunds
Support office systems, procedures, equipment, facilities, supplies, databases, and operational systems
Liaise with IT and telecommunications vendors and coordinate technical support requests
Perform basic desktop troubleshooting
Manage incoming communications, mail, office visitors, and telephone inquiries
Perform additional duties as assigned

Requirements

What you’ll need

1–3 years of experience in an office, administrative, nonprofit, or related environment
Ability to successfully pass a pre-employment background check
Enthusiasm for ending homelessness in the United States
Commitment to diversity, equity, inclusion, and racial justice
Experience working with diverse, marginalized, or vulnerable populations
Ability to collaborate effectively within a team-based environment
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Ability to meet deadlines
Strong computer proficiency, including Microsoft Office applications and database systems
Ability to learn new technologies and software platforms
Ability to maintain accurate records and documentation
Ability to work independently with minimal supervision
Prior office management experience and familiarity with accrual-based accounting preferred

Benefits

Comp & perks

Hybrid work environment
Employer-sponsored health, dental, vision, life, and disability insurance
403(b) retirement plan
Financial support for professional development and wellness activities
Paid vacation, personal, and sick leave
Generous holiday schedule