Director, EHR Implementation – Client Services

Natera

Director of EHR Implementation leading client services in healthcare integrations at Natera. Overseeing customer EHR integrations and ensuring high-quality implementations across health systems.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesLead💰 $167,800 - $209,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading EHR integrations and managing high-performing teams within healthcare IT. Proficient in establishing standardized processes and optimizing workflows to enhance implementation quality and customer satisfaction.

Highest-signal resume keywords

EHR IntegrationsEpic IntegrationsHealthcare Interoperability StandardsTeam LeadershipProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR ImplementationEpicHL7FHIRAPIsIntegration WorkflowsProject ManagementKPI EstablishmentGovernanceContinuous Improvement

Soft Skills

MentoringCollaborationAccountabilityUrgencyRelationship Building

Certifications & Qualifications

Epic Beaker CertificationAmbulatory Certification

Industry Keywords

Healthcare ITClinical Systems ImplementationClient EngagementEnterprise SalesService Delivery

About the role

Key responsibilities & impact

Lead, mentor, and scale a high-performing team of ~25 analysts and project managers.
Establish clear goals, KPIs, and operating rhythms to ensure successful and timely EHR implementations.
Foster a culture of accountability, collaboration, urgency, and continuous improvement.
Define and implement a scalable operating model to support high-quality, repeatable EHR implementations.
Establish standardized processes, playbooks, and governance to ensure consistency, efficiency, and accountability across all client engagements.
Continuously refine implementation methodologies to improve speed, quality, and customer satisfaction.
Own end-to-end delivery of EHR integrations for order entry and result reporting across client health systems.
Drive optimization of integration workflows to improve reliability and performance.
Serve as the executive point of escalation for all customer challenges related to EHR implementations and ongoing service delivery.
Build strong relationships with client IT, clinical, and operational stakeholders.

Requirements

What you’ll need

10+ years of experience in healthcare IT, EHR integrations, or clinical systems implementation.
Deep hands-on experience with Epic integrations (specifically orders and resulting, and/or Beaker).
Willingness to obtain Epic Beaker or ambulatory certification.
Proven experience leading managers and scaling organizations (team size ~20+ strongly preferred).
Strong understanding of healthcare interoperability standards (HL7, FHIR, APIs).
Demonstrated experience working closely with enterprise sales teams in pre-sales and client delivery environments.

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Employee referral program.