Patient Outreach and Support Specialist – Temp

Natera

Patient Outreach and Support Specialist helping patients navigate their healthcare journey in genetic testing. Engaging with patients through various communication channels for support and guidance.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $30 per hourWebsite

About the role

Key responsibilities & impact

Conduct proactive outreach to patients following testing to provide support, education, and resource navigation.
Engage patients through phone, SMS, email, and other approved communication channels while delivering a positive and professional customer experience.
Educate patients on testing processes, available resources, patient portal tools, scheduling options, and other relevant support services.
Gather patient feedback regarding their testing experience and document insights that help improve patient programs and services.
Identify and help address common barriers to care, including scheduling challenges, provider communication needs, access to resources, and general process questions.
Provide patients with approved educational materials, discussion guides, and support resources.
Coordinate with Patient Coordinators, field teams, provider offices, and other internal stakeholders to support patient needs.
Escalate clinical, billing, technical, or service-related concerns to the appropriate internal teams.
Maintain accurate documentation of all patient interactions and follow-up activities within Salesforce and other internal systems.
Support outreach initiatives, patient education programs, and operational projects designed to improve the overall patient experience.
Maintain compliance with all privacy, regulatory, and communication requirements.
Demonstrate empathy, professionalism, and sound judgment when interacting with patients and caregivers.

Requirements

What you’ll need

2+ years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field.
Bachelor’s degree preferred.
Experience interacting directly with patients or customers in a healthcare or service-oriented environment preferred.
Strong verbal and written communication skills with the ability to explain complex information in a clear and supportive manner.
Excellent listening skills and ability to navigate sensitive conversations with empathy and professionalism.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Experience using Salesforce or similar CRM platforms preferred.
Proficiency with Microsoft Office applications, including Excel and Word.
Bilingual Spanish preferred.

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient supportcustomer servicehealthcare operationspatient engagementcare coordinationSalesforceMicrosoft OfficeExcelWordbilingual Spanish

Soft Skills

verbal communicationwritten communicationlistening skillsempathyprofessionalismorganizational skillsability to manage multiple prioritiessound judgment