Director, Medical Operations

Natera

Director of Medical Operations providing clinical oversight within the oncology business at Natera. Engaging with ordering physicians to improve operational processes and test adoption.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesLead💰 $204,000 - $255,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the physician-facing point of medical contact for ordering providers, applying clinical judgment to resolve questions and concerns that require a physician's perspective.
Provide medical leadership to the internal teams that support ordering physicians, translating clinical context into operational decisions.
Lead the development and optimization of physician onboarding and ordering workflows to ensure a seamless ordering experience for physicians.
Identify and address clinical and operational barriers that impact physician adoption, utilization, and retention.
Partner with Medical Affairs, Laboratory, and commercial cross-functional teams to improve end-to-end clinical and operational processes.
Provide medical oversight and guidance for clinical experience initiatives and operational improvement projects.
Analyze physician ordering patterns, operational metrics, and physician feedback to identify opportunities for process improvement.
Serve as a senior clinical and operational resource to ordering physicians for complex clinical questions and escalations.
Translate physician insights and operational challenges into actionable recommendations for Medical Affairs and business leadership.
Drive initiatives to improve specimen quality, turnaround times, ordering efficiency, and the overall quality of the physician ordering experience.
Evaluate and address challenges that contribute to provider attrition, including clinical friction, workflow inefficiencies, and ordering obstacles.

Requirements

What you’ll need

MD degree required, with clinical training sufficient to engage ordering physicians as a credible peer; completion of residency or additional post-graduate clinical training preferred but not required.
Strong understanding of physician workflows and the clinical decision-making and realities of practice for ordering providers.
Credibility to engage practicing physicians peer to peer, physician to physician.
Experience in healthcare operations, payer organizations, healthcare consulting, hospital administration, or process improvement functions preferred.
Demonstrated ability to improve healthcare delivery, operational efficiency, or physician experience.
Strong cross-functional leadership and stakeholder management skills.
Ability to analyze complex operational challenges and develop scalable solutions.
Experience working across medical, operational, and commercial teams is highly desirable.
This role is best suited for a physician who understands the ordering provider's perspective firsthand but has built a career focused on healthcare operations, process improvement, consulting, or system optimization rather than maintaining an active clinical practice.

Benefits

Comp & perks

Competitive Benefits
Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
We also offer a generous employee referral program!

ATS Keywords

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Hard Skills & Tools

MD degreeclinical traininghealthcare operationsprocess improvementhealthcare consultinghospital administrationoperational efficiencyclinical decision-makingdata analysisworkflow optimization

Soft Skills

leadershipstakeholder managementinterpersonal communicationanalytical thinkingproblem-solvingcollaborationcredibilitycross-functional teamworkadaptabilitystrategic thinking