Patient Experience QC Analyst

Natera

Patient Experience QC Analyst providing leadership to improve processes at Natera. Collaborating cross-functionally and ensuring project objectives are met on time and with accuracy.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $62,800 - $78,500 per yearWebsite

About the role

Key responsibilities & impact

Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management.
Track team progress and deliver detailed status reports, including KPIs and performance data.
Participate in CAPA reviews to identify training and process improvement opportunities.
Support patient-focused teams with quality improvement, tracking, and performance projects.
Create and maintain documentation such as SOPs and protocols.
Partner with management and data analysts to identify new process improvement opportunities.
Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams.
Follow established protocols when delivering feedback to Patient Experience agents and leadership.

Requirements

What you’ll need

Bachelor’s degree or equivalent required
2+ years of call center QC experience
5+ years of additional professional experience

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center QCKPI trackingprocess improvementdocumentationSOPsprotocolsquality assessmentdata analysis

Soft Skills

collaborationcoordinationcommunicationfeedback deliverytrainingorganizational skills

Certifications

Bachelor’s degree