Supervisor, Inside Sales

Natera

Patient Coordinator Supervisor ensuring team performance and patient advocacy at Natera. Leading efforts in revenue growth and best practices in healthcare coordination.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $69,700 - $87,100 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the overall performance of the team and manage all day to day activities.
Provide coaching development and assessment reporting for the Patient Coordinator teams.
Establish positive working relationships with all key customer segments (internal and external).
Cross collaborates with other key stakeholders to develop and share best practices.
Work assigned territory to maintain & support existing customers.
Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
Help manage our business system tools (e.g. QlikView, Salesforce).
Perform other duties as assigned.
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

Requirements

What you’ll need

Bachelor’s degree or equivalent.
Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
Minimum of 2 years of sales experience.
Background in medical or biological sciences preferred.

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer supportproblem solvingsales

Soft Skills

coachingteam managementrelationship buildingcross collaboration

Certifications

HIPAA trainingGeneral Policies and Procedure Compliance trainingsecurity training