Associate Customer Success Manager, Oncology

Natera

Manage onboarding process for new oncology providers at Natera, ensuring seamless execution and high-touch service. Collaborate with cross-functional teams in a fast-paced medical environment.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.
Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.
Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.
Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers
Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.

Requirements

What you’ll need

A bachelor's degree required; advanced degree in life sciences or healthcare administration preferred.
3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space.
Proficiency in data analysis tools (e.g., Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights.
Strong familiarity with Oncology and Genomics; comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing.
Exceptional communication skills with a "bias toward action" and the ability to influence cross-functional teams without direct authority.
Deep customer empathy with a focus on simplifying complex medical-legal and operational requirements for clinicians.
Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment.

Benefits

Comp & perks

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing in addition to fertility care benefits for Natera employees and immediate families.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer successclinical account managementgenomicspersonalized medicineliquid biopsygenetic testingonboarding workflow managementactionable insights

Soft Skills

exceptional communicationcustomer empathyinfluencing cross-functional teamsbias toward actionmanaging multiple accountsproblem-solvingcollaborationadvocacyorganizational skills

Certifications

bachelor's degreeadvanced degree in life sciencesadvanced degree in healthcare administration