Manager, Oncology Customer Success

Natera

Manager of Oncology Customer Success leading a team to improve client relations and retention. Working with various sales partners and ensuring customer feedback drives improvements.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $103,800 - $119,700 per yearWebsite

About the role

Key responsibilities & impact

Oversee day-to-day operations of the Customer Success Managers.
Partner with various sales partners to ensure CSMs have a key alignment with sales.
Develop the team as a distinct entity from the other CSM departments in order to align with business goals.
Act as the internal champion of the customer experience, bringing visibility to customer feedback and aligning the cross-functional efforts needed to improve the customer journey.
Act as the point person for any client complaint or escalation and see through resolution.
Beat and exceed expectations set for key business metrics including csat, net promoter score, missing information rate, average selling price, and customer retention.
Assist in team deployment of quarterly initiatives and new policies & procedures.

Requirements

What you’ll need

Bachelor’s degree or equivalent
Minimum of 5 years of sales or support experience, of which 2+ years experience is in a customer success or client retention role.

Benefits

Comp & perks

Annual performance incentive bonus
Long-term equity awards
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
Generous paid time off and company holidays
Additional wellness and work-life benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipteam developmentcustomer experienceproblem resolutioncross-functional collaborationcustomer feedback managementbusiness metric analysisinitiative deploymentpolicy implementation

Certifications

Bachelor’s degree