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About the role
Key responsibilities & impact- Serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.
- Acts as an operations manager for the designated patient service center (PSC) and oversees Natera’s phlebotomy program at the specified location.
- Verifies test requisitions by comparing information with orders and requisition documentation.
- Obtains blood specimens by performing venipunctures and finger sticks.
- Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
- Tracks collected specimens by initialing, dating, and noting times of collection.
- Maintains quality results by following Natera procedures and testing schedule.
- Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
- Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory.
- Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests.
Requirements
What you’ll need- Minimum of 5 years of phlebotomy experience.
- 5+ years high-level customer care experience.
- Managing/supervising phlebotomy operations and teams experience preferred.
- BS/BA degree (preferred).
- High School Diploma (or equivalent) required.
- Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state.
- Previous financial and budgetary experience preferred.
- Bilingual language skills preferred.
Benefits
Comp & perks- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Generous employee referral program.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
phlebotomyvenipuncturefinger sticksaseptic techniquespecimen integrityquality controltest requisition verificationspecimen trackingcustomer carefinancial management
Soft Skills
operations managementteam managementproblem solvingcommunicationownershipattention to detailcustomer serviceleadershipinterpersonal skillsadaptability
Certifications
Phlebotomy CertificationBS/BA degreeHigh School Diploma