Natera

Call Center Quality Supervisor, Patient Services

Natera

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage a team dedicated to executing Natera’s billing strategy.
  • Coaching, developing, motivating, and leading the quality specialist team.
  • Monitoring, QA, and providing feedback for inbound/outbound calls, emails, faxes, and live support chats.
  • Responsible for monitoring employee adherence to Policies and Procedures.
  • Generate documentation such as SOPs, workflow maps, and protocols.
  • Participate in CAPA reviews for training opportunities.

Requirements

  • Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field.
  • Required – 5(+) years of quality call center experience.
  • Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS, platform a plus).
  • Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues.
  • Strong computer skills.
Benefits
  • Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
  • Free testing for Natera employees and their immediate families along with fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401k benefits.
  • Commuter benefits.
  • Generous employee referral program!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality call center experienceinsurance claims submissionanalyticspayment analysisissue diagnosisSOP generationworkflow mappingCAPA reviews
Soft Skills
coachingdevelopingmotivatingleadingmonitoringproviding feedback