Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
Address and resolve assigned inquiries with a sense of urgency.
Ensures timely closure of escalation cases using email, phone, or salesforce.com
Adhere to pre-established guidelines and specific instructions and training, to effectively perform the functions of the job.
Review standard operating procedures for common departmental tasks/duties.
Responsible for patient outreach efforts to resolve escalated issues using all forms of communication (SMS, email, phone).
Participates with operational programs, projects and initiatives that help drive the sustaining business forward through patient resolution.

Requirements

Bachelor’s degree or equivalent experience
Experience with medical billing and coding, preferably in a skilled nursing environment
Excellent customer service skills and phone manner
Ability to manage stress in a fast-paced environment
Strong knowledge of Medicare and Medicaid practices
Minimum 2 years of Call Center experience in an inbound and outbound capacity.
Minimum 2 years salesforce.com experience

Benefits

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

medical billingmedical codingsalesforce.comcustomer supportproject coordinationproblem solvinginbound call center experienceoutbound call center experiencepatient outreachstandard operating procedures

Soft skills

excellent customer servicephone mannerstress managementurgencycommunicationcoordinationorganizational skillsinterpersonal skillsadaptabilityteam collaboration

Certifications

Bachelor's degree