Patient Experience QC Analyst
Natera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $62,800 - $78,500 per year
About the role
- Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management.
- Track team progress and deliver detailed status reports, including KPIs and performance data.
- Participate in CAPA reviews to identify training and process improvement opportunities.
- Support patient-focused teams with quality improvement, tracking, and performance projects.
- Create and maintain documentation such as SOPs and protocols.
- Partner with management and data analysts to identify new process improvement opportunities.
- Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams.
- Follow established protocols when delivering feedback to Patient Experience agents and leadership.
Requirements
- Bachelor’s degree or equivalent required.
- 2+ years of call center QC experience.
- 5+ years of additional professional experience.
- Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView).
- Excellent communication, organization, and cross-functional collaboration.
- Creative data-gathering and research skills.
- Strong interpersonal and listening skills.
- Hypothesis-driven mindset and passion for improving patient experience.
- Strong problem-solving skills and ability to deliver timely results.
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for Natera employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Generous employee referral program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess improvementquality controldocumentationKPI trackingperformance data analysishypothesis-driven mindsetproblem-solving
Soft skills
analytical skillscommunicationorganizationcross-functional collaborationinterpersonal skillslistening skillscreativity
Certifications
Bachelor’s degree