Service Offboarding Engineer
Nasstar
full-time
Posted on:
Location Type: Hybrid
Location: Cyberjaya • 🇲🇾 Malaysia
Visit company websiteJob Level
Junior
Tech Stack
CloudITSMServiceNow
About the role
- The Service Offboarding Engineer is responsible for the successful offboarding of services for existing customers against an agreed offboarding criteria.
- This role is responsible for the completion of offboarding activities across projects, technical teams and service teams, ensuring services for the customer are offboarded or ceased effectively.
- The role will contribute to the development of Service offboarding practices throughout the business, supporting the Service Offboarding function in making improvements and providing a positive customer offboarding experience.
Requirements
- - 1 Years’ experience of working in an ITIL conformant Managed Service Environment
- - Technical Awareness of Cloud and Infrastructure Services
- - Experience with the use of a CSM/ITSM toolset (ideally ServiceNow)
- - Managing your own workload
- - Understanding of IT service management principles
- - Active Directory User and Group Administration
- - Office 365 User Administration
- - Understanding of managed services offboard requirements
- - Willingness to learn new skills
- - Strong and positive client communication skills
- - Service-related certification such as ITIL or SDI (Desirable).
- - Microsoft Fundamentals Certification (Desirable)
Benefits
- - Competitive salary and benefits package.
- - Professional development and training opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cloud ServicesInfrastructure ServicesActive Directory AdministrationOffice 365 AdministrationIT service management principlesService offboarding requirements
Soft skills
Client communicationWorkload managementWillingness to learn
Certifications
ITILSDIMicrosoft Fundamentals Certification