Licensed Healthcare Agent – Training Specialist
Nasium Training
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Onboard new team members with an emphasis on helping them learn their job role and connect with our culture.
- Design and facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials.
- Engage with team members and managers to assess on-going training needs on process, procedures, systems, and regulatory updates.
- Discuss career-pathing opportunities with managers to align training with departmental growth.
- Provide regular feedback to directors and managers on individual and team performance.
- Identify knowledge gaps based on individual and team performance, aligning with organizational processes.
- Measure training outcomes.
- Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices.
- Support leadership on remediating team member compliance violations.
- Participate in and contribute to team collaboration and communication.
- Engage with team members on camera and in digital workspaces and virtual events.
- Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement.
Requirements
- Licensed Healthcare Agent (varies by state)
- 2-40 License (Health Insurance) Required; Both 2-40 and 2-15 (Life Insurance) preferred.
- Bachelor’s Degree plus 3 years LHA experience
- State-specific licensing requirements to be defined if needed.
- Any degree, or equivalent experience, especially in education, instructional design, or related field.
- Training, instructional design or related certification.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
- Other skills or abilities – instructional design, professional services/consulting, Adobe Creative Suite, project management, teambuilding, data analysis and influence.
Benefits
- Sign on Bonus Eligible
- Annual Incentive Plan
- Long Term Incentive Plan
- Cellphone Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designtraining curriculum developmentdata analysisproject managementjob simulationsrole-playing exercisesweb-based coursesmeasuring training outcomeshealth, safety, and compliance trainingteambuilding
Soft Skills
leadershipcoachingcommunicationengagementfeedbackcollaborationorganizational skillscareer-pathing discussionsfostering culture of wellnessassessing training needs
Certifications
Licensed Healthcare Agent2-40 License (Health Insurance)2-15 License (Life Insurance)training certificationinstructional design certification