Technical Customer Success Manager, NA
Nash
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth.
- Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform.
- Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company.
- Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
- Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
- Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities.
- Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams.
- Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.
Requirements
- 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
- Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
- Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
- Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
- Excellent communication and executive-presence skills.
Benefits
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, and vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsintegrationsdebuggingworkflow managementtechnical fluencycustomer relationship managementperformance metricsKPI analysissolution designproduct mastery
Soft skills
analytical skillsproblem-solvingcommunication skillsexecutive presencecustomer advocacycollaborationleadershipadaptabilitystrategic thinkingrelationship building