Senior Analyst – Client Managed Services

Nasdaq

Specialist in Client Managed Services providing support and software solutions with Nasdaq. Focus on client communication using Calypso modules in the Mumbai/Pune center.

Posted 7/8/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner.
Defining and implementing software solutions.
Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc.
Investigate operational issues reported by Client’s users.
Suggest how to resolve an issue and how to prevent its reoccurrence.
Provide advice relating to Client implementation of Calypso.
Make changes to functional configuration of the system.
Check the execution (success, failures) of scheduled tasks.
Supervise the exceptions related to real-time interfaces.
Analyse and identify the root cause of failures/exceptions and detail the possible solutions.
Look for ways to improve customers usage of the application.
Build helpdesk ticket including a test case that explains the issue and demonstrate the issue to Product Support team if needed.
Prioritize the deployment of a hotfix into a test environment.
Perform pre-validation testing of hotfixes or config changes in Client’s test environment.

Requirements

What you’ll need

Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.
Excellent verbal and written communication skills in English
Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.
P&L reporting, including attribution and key concepts
Understanding of Risk, Pricing, analytics
Front and Back-office reporting
Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data
At least 3 years of experience in the capital markets sector (Business Analyst, Operations)

Benefits

Comp & perks

Join the Client Services organization, has been providing Cloud clients with secure and reliable services around Calypso solution since 2008.
Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application.
Flexibility to do your best work—whether that’s from home, in the office, or a mix of both.
You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingSoftware Solutions ImplementationFunctional Configuration ChangesPre-Validation TestingRoot Cause Analysis

Soft Skills

Excellent Communication Skills

Certifications

Master’s Degree in Finance, Mathematics, Business, Computer Science, or I.T.