Senior Index Client Services Analyst

Nasdaq

Senior Index Client Services Analyst supporting Nasdaq's financial institutions and partners in their use of financial products and indexes. Key responsibilities include client contact, technical liaison, and service improvement.

Posted 5/22/2026full-timeNew York City • New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $79,000 - $138,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients and institutional partners utilizing Nasdaq indexes and related products, ensuring their expectations and service benchmarks are consistently met.
Act as a technical liaison between clients and internal teams to analyze, troubleshoot, and resolve production issues in a timely and effective manner.
Partner with clients and partners to define business and system requirements, developing streamlined processes that enhance the overall client experience.
Identify and escalate unresolved support issues, contributing to root-cause analysis and resolution on behalf of the business.
Synthesize and communicate client feedback and requirements to leadership, helping to shape and improve Nasdaq's index product offerings.

Requirements

What you’ll need

Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience
2+ years of experience in the financial services industry, with exposure to client-facing or support functions
Solid understanding of financial products, indexes, and ETFs
Strong analytical and problem-solving skills with the ability to prioritize effectively in a dynamic environment
Excellent written and verbal communication skills with experience in collaborative, cross-functional settings
Experience in the market data industry with knowledge of equity indices and financial data (preferred)
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and tools such as Salesforce, Jira, SharePoint, or Confluence (preferred)
Prior experience in a dedicated client-facing or relationship management role (preferred)

Benefits

Comp & perks

401(k) program with 6% employer match
Employee Stock Purchase Program with 15% discount
Student loan repayment program up to $10k
Company paid life and disability plans
Generous paid time off
Comprehensive medical, dental and vision coverage
Health spending account with employer contribution
Paid flex days to support mental wellbeing
Gym membership discounts
Paid parental leave
Fertility benefits
Paid bereavement leave
Company gift matching program
Employee resource groups
Paid volunteer days
Education Assistance Program
Robust job skills training and Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial productsindexesETFsanalytical skillsproblem-solving skills

Soft Skills

client-facingcommunication skillscollaborativecross-functionalprioritization