Market Operations Lead
Nasdaq
full-time
Posted on:
Location Type: Remote
Location: Arizona • North Carolina • United States
Visit company websiteExplore more
Job Level
About the role
- Responsible for day to day management of Equities Trading Services desk during overnight trading hours (8pm-4am EST)
- Overseeing the work of 2 more junior analysts as they support the Nasdaq Stock Market during overnight hours
- Research and respond to all trading and technical inquiries from both internal and external customers using various support tools
- Provide assistance/training to customers in all facets of Nasdaq’s Equities business including the use of all exchange services and ancillary products
- Troubleshoot all client connectivity issues including firewall changes, access list modifications, and session configurations
- Support for the Nasdaq/FINRA Trade Reporting Facility (ACT)
- Provide client assistance on specific functionality for all new and existing Nasdaq protocols
- Manage major incidents by troubleshooting and communicating with internal and external clients
- Apply AI-driven thinking to improve standard operating procedures and service workflows
- Responsible for making regular process improvements in all facets of the group’s daily duties
- Support user acceptance testing of new products
Requirements
- Undergraduate degree in business related major or related experience
- At least 2-3 years of experience
- Preference for Series 7, Series 24 or willingness to pass SIE within 5 months of employment
Benefits
- 401(k) program with 6% employer match
- Employee Stock Purchase Program with 15% discount
- Student loan repayment program up to $10k
- Company paid life and disability plans
- Generous paid time off
- Comprehensive medical, dental and vision coverage
- Health spending account with employer contribution
- Paid flex days to support mental wellbeing
- Gym membership discounts
- Hybrid home/office schedule (for most positions)
- Paid parental leave
- Fertility benefits
- Paid bereavement leave
- Company gift matching program
- Employee resource groups
- Paid volunteer days
- Education Assistance Program
- Robust job skills training and Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingclient connectivityfirewall changesaccess list modificationssession configurationsuser acceptance testingprocess improvementsAI-driven thinkingsupport toolsequities trading
Soft Skills
managementoversightcustomer assistancecommunicationtrainingresearchincident managementproblem-solvingcollaborationadaptability
Certifications
Series 7Series 24SIE