Nasdaq

Customer Success Manager, Portuguese Speaking

Nasdaq

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • Illinois • United States

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About the role

  • Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products.
  • Build and maintain relationships across client organizations, engaging stakeholders at all levels to drive service utilization and satisfaction.
  • Collaborate with Account Directors and internal teams to resolve issues, mitigate risk, and support retention strategies.
  • Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals.
  • Support seamless onboarding for new clients, working cross-functionally to deliver a positive experience from day one.

Requirements

  • Bachelor's degree or equivalent practical experience
  • 3–5 years of experience in customer success, account management, or client-facing roles
  • Strong relationship-building skills with the ability to engage stakeholders across all organizational levels
  • Clear communication with excellent presentation and problem-solving abilities
  • Ability to work independently and stay composed under pressure in a dynamic, fast-paced environment
  • Fluency in Portuguese and Spanish to support our global client engagement.
Benefits
  • 401(k) program with 6% employer match
  • Employee Stock Purchase Program with 15% discount
  • Student loan repayment program up to $10k
  • Company paid life and disability plans
  • Generous paid time off
  • Comprehensive medical, dental and vision coverage
  • Health spending account with employer contribution
  • Paid flex days to support mental wellbeing
  • Gym membership discounts
  • Hybrid home/office schedule (for most positions)
  • Paid parental leave
  • Fertility benefits
  • Paid bereavement leave
  • Company gift matching program
  • Employee resource groups
  • Paid volunteer days
  • Education Assistance Program
  • Robust job skills training and Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
relationship-buildingcommunicationpresentationproblem-solvingindependencecomposure under pressurestakeholder engagement
Certifications
Bachelor's degree