Nasdaq

Analyst – Client Managed Services

Nasdaq

full-time

Posted on:

Location Type: Office

Location: Mumbai • 🇮🇳 India

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Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • Assist our clients in the context of a version upgrade
  • Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
  • Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
  • Implement this suite of automated Test Scripts to perform regression testing
  • Communicate results, analyze issues detected, address them directly (when a configuration change is vital for instance) or log appropriate ServiceNow tickets
  • Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed)
  • Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting …
  • Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, lead the issues raised by the Client (in the same way as those detected by automated Test Scripts)
  • Work in conjunction with the Rebase Services Manager to set and handle customer expectations around project timelines
  • Help in the development of the Offshore Rebase Services perfection center.

Requirements

  • Minimum of 2 to 3 years working in IT projects within the capital markets industry
  • Good to have experience in Calypso implementation / upgrade from both a technical and functional perspective
  • A first experience in test automation is an advantage
  • Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
  • Excellent interpersonal and communication skills
Benefits
  • Join the Client Services organization, which has been providing clients with secure and reliable services around Calypso solution since 2008
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
test automationregression testingtest scriptsCATT toolServiceNowJIRAmanual testingSITUATCalypso implementation
Soft skills
interpersonal skillscommunication skillscollaborationissue analysiscustomer expectation managementproject coordinationproblem-solvingstatus reportingteamworkleadership