Nasdaq

Business Analyst – Support, Liquidity Solution

Nasdaq

full-time

Posted on:

Location Type: Hybrid

Location: Pune • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

MS SQL ServerOracleSQL

About the role

  • Provide expert-level functional support efficiently resolving Axiom product issues via Case Management System, phone or zoom including replication and analysis of issues in mirrored AxiomSL support environment
  • Client issues investigation and resolution: reproduction of suspected bugs related to the delivered solutions and providing relevant workarounds to clients or updating the development team with comprehensive information related to the detected bugs if a permanent solution is required
  • Primary point of contact for client issue investigation and resolution.
  • To work collaboratively with Customer Success Manager, Product and Customer Delivery teams to share customer insights that highlight areas of focus
  • Follow-up and provide updates to clients on outstanding issues.
  • Manage and communicate progress on brought up issues which require product or development input ensuring timely delivery of solutions to meet client expectations
  • Generation of MI reports using Case Management System, Confluence and Excel tools
  • Maintain subject matter expertise in one or more AxiomSL products
  • Lead on-site/remote client support sessions

Requirements

  • About 3-8 years of first line support experience
  • Experience of working on IT applications/systems preferably Business reporting applications
  • Business reporting concepts
  • Basic understanding of Banking Liquidity: concept and regulation.
  • Oracle, Microsoft SQL Server knowledge/practical experience
  • Microsoft Excel experience
  • Ability to work with minimal direction, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills
  • Previous finance industry experience
  • Accounting background/knowledge
  • An understanding of key banking products - bonds, loans, guarantees, collateral, repos, reverse repos, derivatives
  • Nice to have / Opportunity to learn: Bachelors in Finance, Mathematics, economic, Computer science or equivalent field
  • Attention to detail and accuracy is essential
  • Self-motivated attitude
  • Multi-tier support process experience
  • Business analysis experience within the finance sector
  • OO programming experience with experience of end to end development lifecycle
  • CFA/FRM Certification
  • Understanding aspects of regulatory reporting processes
  • Knowledge of central bank statistical reporting (but not crucial)
  • European language skills (but not essential)
  • AxiomSL ControllerView knowledge (both CV9 and CV10)
Benefits
  • Annual monetary bonus
  • Vesting Nasdaq Restricted Stock Units (RSU) for all employees
  • Employee Stock Purchase Program Nasdaq stocks with a discount
  • Health Insurance program
  • Additional paid leave days after 2 years of working at Nasdaq
  • Flex day program (6 days a year)
  • Internal mentorship program – get a mentor or become one
  • Opportunities to grow horizontally or vertically in the organization
  • Wide selection of online learning resources, e.g Udemy, O‘Reilly

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AxiomSLOracleMicrosoft SQL ServerMicrosoft ExcelOO programmingBusiness reporting applicationsMulti-tier support processBusiness analysisRegulatory reportingCentral bank statistical reporting
Soft skills
problem-solvingself-motivatedcollaboratorattention to detailaccuracyfast learnergreat teammateability to work with minimal direction
Certifications
CFAFRM