Customer Success Manager
Nasdaq
Enterprise Customer Success Manager
Nasdaq
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Partner with top-tier financial institutions as a trusted ally and advocate
- Build strong internal relationships and champion customer needs
- Collaborate cross-functionally with Product Management, Product Development, Sales, and Leadership
- Manage relationships with C-suite executives and buying influencers
- Define and refine Customer Success strategies for enterprise-level financial institutions
- Deeply understand the Verafin product suite and map customer needs to solutions
- Organize and conduct meetings, document outcomes, and ensure accountability
- Communicate and advocate for key initiatives to drive adoption, retention, and expansion
- Help customers optimize their use of the application
- Provide successors with historical info to ensure smooth account transitions
Requirements
- 5+ years of demonstrated proficiency in managing customer relationships
- Passion for communicating with customers and uncovering their needs
- Confident, articulate, and professional communication abilities
- Ability to interface and communicate effectively with multiple levels within a customer’s organization, including C-suite
- Skilled in managing competing priorities
- High-level critical thinking skills
- Deep understanding of customer retention
- Comfortable delivering difficult messages and handling conflict
- Experience with Tier 1 account management is a valuable asset
