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About the role
Key responsibilities & impact- Performs analysis to assess business and user needs
- Gathers, defines, and documents high level and detailed business and technical requirements
- Researches and develops innovative system solutions that use the system/product the most effectively
- Quantifies the business value of proposed system solutions
- Recommends and coordinates development/enhancements to meet customers' needs.
- Defines the impacts of project objectives to the system and business by using industry knowledge and system specifications
- Assesses technical design from vendor for traceability to business requirements
- Assesses technical designs from vendor for thoroughness, impacts to system including performance and capacity
- Identifies, captures and reports the operational metrics and data to measure the use and effectiveness of a system enhancement or a product
- Supports system and data architecture needs by applying NASCO policies and standards as appropriate throughout product/project delivery.
- Develops test strategies and test plans
- Performs user acceptance testing and validate results
- Identify and document user acceptance test defects
- Partner with Plan(s) and vendor to resolve test defects
- Create Plan-readiness criteria and assessment
- Conduct post-production check out
- Facilitate walk through of system changes and test results
- Operates within resource (time and money) constraints to achieve results
- Obtain customer sign off on project deliverables
- Provides training and quality assurance as needed to peers and customers in areas for which you are a SME
- Promotes, recommends, and participates in process improvement activities
- Mentors less experienced team members
- Develops skills and gains knowledge to be a SME in multiple system areas.
- May provide approval of less experienced team members' test deliverables.
- Communicates effectively (verbal and written)
Requirements
What you’ll need- 6-10 years experience as Business Systems Manager or related technical position
- Previous experience participating in large software development or implementation projects
- Previous experience in developing and implementing software testing strategies
- Previous experience working with customers and end users
- Previous experience in working with software vendors or in implementing vendor custom developed applications
- Proficient in Excel, Word, Outlook, PowerPoint software tools
- Excellent written and oral communication skills
- Ability to develop good, effective working relationships with customers through minimal contact
- Exceptional attention to detail
- Strong sense of urgency
- Bachelor's degree in business or technology or work equivalent
- CBAP or CAPM certification required within 18 months from date of hire
Benefits
Comp & perks- Physical and Mental Health Benefits
- Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
- Telehealthcare – for Medical and Behavioral visits
- Generous PTO with buy/sell options
- 9 Company holidays, a floating day off, and a day off for volunteering
- Employee Assistance Program
- Wellness program - earn insurance discounts or credit towards health-related items
- 401K Plan with employer matching contributions
- Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
- Bonus and Recognition programs
- Tuition Assistance
- Consultation with financial planner
- Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
- Group Discount programs - mobile, technology services, etc., to help you save money
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysistechnical requirements gatheringsystem solutions developmenttest strategiesuser acceptance testingoperational metrics reportingprocess improvementsoftware testing strategiesvendor managementdata architecture
Soft Skills
communication skillsattention to detailsense of urgencyrelationship buildingmentoringtrainingquality assuranceproblem-solvingcollaborationfacilitation
Certifications
CBAPCAPM