Narvar

Enterprise Customer Success Manager

Narvar

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $100,000 - $140,000 per year

About the role

  • Own the health and success of your customers from go-live through to renewal and expansion
  • Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
  • Use data insights to track client health, and forecast and mitigate risk of churn
  • Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
  • Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
  • Contribute to the scalability of the customer success team through documentation and process optimization

Requirements

  • Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
  • Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
  • Influence product, success, support, and sales teams to get things done
  • Enjoy working in a fast-paced environment and have strong project management and communication skills
  • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
  • Articulate the value proposition of a technology platform to meet client needs
  • Comfortable collaborating with both technical and business teams
  • BA/BS
  • Domain knowledge of retail, e-commerce, or logistics is a plus
  • Previous start-up experience strongly preferred.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementdata analysisproject managementprocess optimizationrisk mitigationaccount managementSaaSclient health trackingproduct developmentforecasting
Soft Skills
multitaskingattention to detailinfluencecommunicationclient-facing skillsenthusiasmhigh energypoiseconfidencecollaboration
Certifications
BABS