Customer Operations Analyst – Order Management

NAOS

Customer Operations Analyst managing inquiries for B2B customers at NAOS in Cincinnati. Focusing on order management and communication with finance and stakeholders.

Posted 4/26/2026full-timeCincinnati • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $47,000 - $53,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle inquiries on orders, shipping, invoices, and product availability
Liaise with finance for payment issues, credit limits, and chargebacks
Manage service issues and coordinate replacements or returns with QA (Daira)
Maintain proactive communication with customers and sales reps
Maintain and update customer service KPIs dashboard (orders processed, OTIF, complaints, etc.)
Track and analyze claims, credit memo volume, reasons, and trends
Support periodic reporting for internal stakeholders (Sales, Finance, Supply)
Identify process inefficiencies and propose improvements (e.g., order entry automation, document templates)
Ensure SOPs are up-to-date for all B2B customer types and internal processes
Support implementation of new tools or system enhancements
Order accuracy rate
OTIF (On-Time In-Full) delivery rate
Ticket resolution time
Internal satisfaction (for HR, Training, Marketing requests)
Volume of claims per 100 orders

Requirements

What you’ll need

Experience with ERP and CRM/order systems (e.g., SAP, NetSuite, Salesforce)
Analytical mindset, proficiency in Excel and Power BI
Excellent written and verbal communication
Strong organizational skills and attention to detail
Ability to manage complexity and multiple priorities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NAOS Website LinkedIn All Job Openings 11 - 50 employees Founded 2015 🤝 B2B 🏢 Enterprise B2B
Enterprise NAOS is a French IT services and systems integration company founded in 2015 that supports mid-market companies (ETI/PME) with IT strategy, ERP/CRM/BI implementation, web and e‑commerce development, digital transformation, infrastructure and network administration, secure hosting and telecom services, helpdesk/support and IT hardware resale. Based in Alsace and Paris, NAOS offers consultancy, long-term managed services and project delivery for retail and distribution clients across France and neighboring countries. Customer Operations Analyst – Order Management 🔥 20 minutes ago 🏢🏡 Cincinnati – Hybrid 💵 $47k - $53k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle inquiries on orders, shipping, invoices, and product availability
Liaise with finance for payment issues, credit limits, and chargebacks
Manage service issues and coordinate replacements or returns with QA (Daira)
Maintain proactive communication with customers and sales reps
Maintain and update customer service KPIs dashboard (orders processed, OTIF, complaints, etc.)
Track and analyze claims, credit memo volume, reasons, and trends
Support periodic reporting for internal stakeholders (Sales, Finance, Supply)
Identify process inefficiencies and propose improvements (e.g., order entry automation, document templates)
Ensure SOPs are up-to-date for all B2B customer types and internal processes
Support implementation of new tools or system enhancements
Order accuracy rate
OTIF (On-Time In-Full) delivery rate
Ticket resolution time
Internal satisfaction (for HR, Training, Marketing requests)
Volume of claims per 100 orders 🎯 Requirements
Experience with ERP and CRM/order systems (e.g., SAP, NetSuite, Salesforce)
Analytical mindset, proficiency in Excel and Power BI
Excellent written and verbal communication
Strong organizational skills and attention to detail
Ability to manage complexity and multiple priorities Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Fleet Operations Engineer 🕒 April 15 Simbe Robotics 11 - 50 🛒 Retail 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Senior Fleet Operations Engineer managing hardware maintenance and remote monitoring of robots at retail locations. Ensuring uptime and operational efficiency through hands-on and remote support. 🏢🏡 Cincinnati – Hybrid 💵 $76k - $97k / year 💰 Convertible Note on 2022-07 ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Trading Operations Specialist 🕒 March 19 Bartlett Wealth Management 51 - 200 Website LinkedIn All Job Openings Trading Operations Specialist supporting firmwide trading optimization and central trading activities across client portfolios. Collaborating with Advisors for efficient trading and investment management. 🏢🏡 Cincinnati – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Manager, Infrastructure Operations 🕒 November 19, 2025 ERP Suites 51 - 200 🏢 Enterprise ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Manager of Infrastructure Operations at ERP Suites ensuring stable and secure IT infrastructure. Overseeing infrastructure team, fulfilling customer requests, and directing operational excellence for projects. 🏢🏡 Cincinnati – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

ERP systemsCRM systemsExcelPower BIdata analysisorder entry automationdocument templatesKPI trackingprocess improvement

Soft Skills

analytical mindsetwritten communicationverbal communicationorganizational skillsattention to detailability to manage complexityability to manage multiple priorities