Call Center Reservationist – 2026 Season

Nantahala Outdoor Center

full-time

Posted on: 3/21/2026

Location Type: Remote

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💰 $10 per hour

About the role

Gain a strong working knowledge of all NOC offerings and locations and/or have the ability to obtain this information using resources provided and communicate this information to guests to enhance their experience
Book and modify guest lodging and activity reservations with accuracy
Handle incoming and outbound calls and chats courteously and efficiently
Develop a rapport with guests to anticipate guest needs to close sales, and capture all possible up‐selling and cross‐selling opportunities to maximize revenue
Collaborate with other NOC departments.
Follow NOC Reservation and Booking Policies
Exemplify and demonstrate NOC’s Core Values and Brand Promise
Other duties as assigned

Passion for great guest service and sharing all NOC has to offer
Willingness to learn and grow
Strong communication and problem-solving skills
Professional phone and online chat manners
Timely - must be clocked in, logged in and phone ready at starting time
Prior experience with customer service, sales, or in a call center (Preferred)
Prior professional or personal experience in outdoor recreation, tourism, or hospitality (Preferred)
Knowledge of NOC’s products and locations in NC, TN, SC, and GA (Preferred)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

guest servicecommunicationproblem-solvingcourtesyrapport buildingtimelinesssalesup-sellingcross-sellingcollaboration