Business System Analyst – Clinical Data Management

NAMSA

Business System Analyst leading business analysis and implementation of clinical data management systems at NAMSA. Collaborating across global teams to improve processes and support stakeholders.

Posted 4/29/2026full-timeRemote • Minnesota, Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $83,500 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Leads Business analysis, design, configuration, coordination, implementation and support.
Leads specific system development and deployment activities that include the following: functional requirements definition, conceptual design, logical design, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turn over.
Leads process improvements including, formulation and definition of technical scope and objectives of project, analysis of current business practices, processes, and systems, define detailed project tasks, and participating on a matrix team to execute projects.
Contributes in enterprise-wide change management processes for requested system revisions.
Provides escalated technical support for enterprise client areas on existing business systems.
Tracks and addresses bugs identified in testing and production.
Facilitates various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up.
Conceptualizes new processes and systems that add value to NAMSA business units.
Provides user stories to multi-disciplinary teams and define the business-driven acceptance criteria.
Proactively engages technical Associates to schedule and execute required tasks.
Cultivates and maintains successful relationships between Information Technology team and Associates from various NAMSA organizations globally.
Documents system for turnover and training of NAMSA Associates, Information Technology peers, and Service Desk.
Effectively designs system architectures for technical solutions.
Creates and manages the implementation of technical solutions.
Responsible for ensuring that IT controls are implemented and maintained.
Responsible for ensuring that operational documentation is created and maintained.
Manages complex implementation projects and enterprise wide network and system projects.
Provide subject matter proficiency in specific functional area(s) to the assigned Scrum team.
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Clinical Data Science, or related discipline required
5 - 8 years’ experience in computer systems, business, analyst within a GxP environment
Expert customer service/user support skills and experience in working with Clinical Data Management, Core Lab, and Safety stakeholders as well as in working with and directing vendor support personnel
Excellent follow through, ability to develop and implement action plans and possession of issue resolution
Excellent relationship management skills and driving timely and effective decision-making
High degree of professionalism and a project management style that promotes progress through teamwork in a collaborative environment.
Proven experience in developing innovative solutions
Proven experience configuring EDC applications such as Zelta or Mednet and integrating EDC data to CTMS systems or Data Lake solutions.
Strong interpersonal skills and ability to solicit participation and input from others
Strong Facilitation and meeting management skills
Operational and technical knowledge of Zelta, Mednet, or other similar EDC systems.
Understanding of both waterfall and agile project methods

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysissystem developmentfunctional requirements definitionsystem configurationunit testingAgile processestechnical solutionsproject managementEDC applications configurationdata integration

Soft Skills

customer serviceissue resolutionrelationship managementteamworkinnovative solutionsinterpersonal skillsfacilitationmeeting managementcollaborationdecision-making