Nagarro

Senior Staff Engineer, CRM Salesforce – Field Service Cloud, Service Cloud

Nagarro

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

CloudSOAP

About the role

  • Writing and reviewing great quality code.
  • Facilitate business process discovery sessions to identify client requirements and process gaps.
  • Translate business requirements into Salesforce designs leveraging standard functionality and minimizing custom development.
  • Map functional requirements to Service Cloud features including Case Management, Service Console, Entitlements, Milestones, Omni-Channel, Knowledge Management, and Live Chat.
  • Configure Salesforce features such as Flows (Record-Triggered, Screen, Subflows, Error Handling), Approval Processes, Validation Rules, and automation.
  • Support deployment and adoption of Salesforce Field Service and Salesforce Experience Cloud.
  • Lead and mentor junior consultants and project team members on functional and technical Service Cloud best practices.
  • Contribute across the full project lifecycle from strategy, visioning, design, implementation, and post-implementation support.
  • Conduct workshops and collaborative design sessions with clients, providing guidance on trade-offs (configuration vs. custom code).
  • Assist with change management, end-user training, and documentation for Salesforce solutions.
  • Support integrations with ERP or legacy systems using REST/SOAP APIs and platform events.
  • Ensure adherence to Salesforce best practices, coding standards, and governance frameworks.
  • Monitor data quality, consolidation, migration, and de-duplication efforts using tools like Data Loader, DemandTools, and Excel.
  • Identify risks, dependencies, and technical or functional constraints and recommend mitigation strategies.
  • Provide innovative ideas, workflows, and improvements to enhance customer service solutions.

Requirements

  • Total Experience 8+ years
  • Strong hands-on experience Salesforce Service Cloud implementations with Field Service Cloud.
  • Deep understanding of Salesforce Service Cloud functionality, administration, and customization
  • Hands-on experience with Salesforce Lightning development, Apex, LWC, and Flows
  • Experience configuring and optimizing Case Management, Service Console, Entitlements, Milestones, Knowledge Management, and Omni-Channel routing.
  • Knowledge of Salesforce Field Service and Experience/Community Cloud is preferred
  • Strong understanding of Salesforce integration patterns (REST API, SOAP, middleware) and data management processes.
  • Experience with Async Apex, Streaming APIs, and advanced Salesforce features is a plus.
  • Proven ability to mentor and lead junior team members
  • Strong analytical, problem-solving, and client-facing skills.
  • Experience documenting functional requirements and translating them into technical solutions.
  • Familiarity with DevOps tools like Copado, Gearset, or similar for deployment and release management.
  • Operational or analytical background in Sales, Marketing, or Customer Service domains is preferred.
  • Salesforce certifications in Service Cloud, Platform Developer, or Administrator are a plus.
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Service CloudSalesforce Field Service CloudSalesforce LightningApexLWCFlowsREST APISOAPAsync ApexStreaming APIs
Soft Skills
mentoringleadershipanalytical skillsproblem-solvingclient-facing skills
Certifications
Salesforce Service CloudSalesforce Platform DeveloperSalesforce Administrator