Nagarro

Associate Staff Engineer – Axway Support Lead, Pharmacovigilance

Nagarro

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues
  • Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2
  • Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools
  • Perform root cause analysis (RCA ) and implement corrective and preventive actions
  • Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes
  • Support certificate management, access control, and security-related updates
  • Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities
  • Ensure high availability, SLA adherence, and operational stability in production environments

Requirements

  • Total experience 5+ years
  • Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable)
  • Strong understanding of integration protocols and end-to-end troubleshooting
  • Experience in production support (L2/L3) within SLA-driven environments
  • Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems)
  • Familiarity with GxP / CSV environments
  • Excellent client-facing communication, stakeholder management, and leadership skills
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Axway platform operationsSFTPFTPHTTPSAS2incident managementroot cause analysiscertificate managementproduction supporttroubleshooting
Soft Skills
client-facing communicationstakeholder managementleadership