Nagarro

Lead Account Manager – IT Consultancy Services

Nagarro

full-time

Posted on:

Location Type: Remote

Location: Switzerland

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Job Level

Senior

About the role

  • Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
  • Build and maintain strong, long-term customer relationships based on trust and mutual success.
  • Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
  • Explore and support customer-driven ideas, helping shape them into feasible solutions.
  • Collaborate with customers to identify innovation opportunities and value-added services.
  • Act as a liaison between customer stakeholders and internal technical or delivery teams.
  • Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
  • Work closely with project and delivery teams to ensure customer satisfaction during execution.
  • Identify opportunities for upselling, cross-selling, or extending service scope.

Requirements

  • Bachelor's degree in Business, IT, Engineering, or a related field (Master's degree is a plus).
  • 5+ years of experience in customer engagement, account management, or project management.
  • Strong understanding of solution development, RFP processes, and customer success practices.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to translate technical or complex requirements into clear business context.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Fluent German and English language skills.
  • Nice-to-have experience: Expertise in Siemens DISW portfolio is a plus.
  • Expertise in automotive, industrial machinery, food & beverage or other industries is a plus.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer engagementaccount managementproject managementsolution developmentRFP processescustomer success practices
Soft Skills
communication skillsinterpersonal skillsnegotiation skillsorganizational skillsability to manage multiple priorities
Certifications
Bachelor's degreeMaster's degree