Solutions Engineer

• Own the success of implementing the Naehas platform for enterprise clients.
• Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Work with stakeholders to analyze a customer's service needs and coordinate with other service or technical departments to deliver appropriate solutions.
• Develop and maintain a deep understanding of the Naehas Platform and services to resolve complex inquiries to resolution with attention to detail.
• Train and collaborate with US-based teams; required to work IST and flex to CST (8:00am-12:00pm CST / 7:30pm-11:30pm IST).
• Act as an advocate for customers by understanding business challenges and collaborating with empathy to deliver a high-quality customer experience.
• Work with strategic, revenue-generating customers; organize and prioritize tasks while focusing on revenue activities.

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