Nacre Capital

Account Manager

• Lead the creation and operational rollout of the EveryWatch Partnership Program.
• Collaborate with internal teams including Product, Operations, and Marketing to shape the platform’s development and ensure seamless implementation.
• Build and nurture relationships with auction houses, watch dealers, and private sellers to drive engagement, acquisition, and retention.
• Oversee onboarding processes for both partners and sellers, ensuring exceptional communication, organisation, and user satisfaction.
• Negotiate partnership agreements, commission structures and sale estimates.
• Provide ongoing account management to both EveryWatch’s VIP sellers, and partners.
• Support market research and partner analytics to identify growth opportunities and enhance program value.

Program & Partnerships Manager

Sales

• Sales Strategy & Execution: Develop and implement a strategic sales plan to achieve and exceed sales targets for Seed-X's AI-powered solutions in the assigned country (France or Italy).
• Customer Acquisition: Proactively identify, target, and secure new business opportunities with major seed companies and vegetable breeders.
• Technical Sales & Product Champion: Become an expert on the AI-powered sorting platforms. Articulate complex technical and value propositions clearly to both commercial and technical stakeholders (R&D, Production, and Quality Control).
• Relationship Management: Build and maintain strong, long-lasting, and trusting relationships with key decision-makers and influencers in the target market.
• Market Intelligence: Conduct deep market analysis to understand customer needs, competitive landscapes, emerging trends in vegetable seed and AgTech in your area.
• Reporting & CRM: Utilize CRM software (e.g. HubSpot) rigorously to manage the entire sales pipeline, forecast accurately, and report on all sales activities and territory performance to senior management.
• Collaboration: Work closely with the R&D and Marketing teams to provide on-the-ground customer feedback for continuous product and service improvement.

Area Sales Manager

Customer Support

• Oversee and optimize customer support operations across email, phone, and live chat.
• Ensure users receive timely, accurate, and personalized support.
• Manage Zendesk workflows, automations, macros, user roles, permissions, and dashboards as primary Zendesk administrator.
• Oversee ticket management, track key metrics, and generate insights through Zendesk reporting to improve processes and performance.
• Create, maintain, and update Help Center documentation to provide clear and accurate guidance for users.
• Mentor and support team members, providing guidance, training, and best practices in customer service and Zendesk usage.
• Collaborate with cross-functional teams and work directly with the Head of Customer Service to optimize workflows and enhance the overall customer experience.
• Lead special support projects and initiatives to improve service efficiency and user satisfaction.
• Maintain up-to-date knowledge of the EverWatch watch platform to provide accurate guidance to users.
• Troubleshoot complex customer issues, providing thoughtful and proactive solutions.

Program & Partnerships Manager

Area Sales Manager

Customer Experience Lead