IEP Support Officer

NACCA

Support Officer for Indigenous Entrepreneurship Program handling applications and claims. Communicating with Indigenous Financial Institutions and ensuring compliance with policies.

Posted 7/27/2026full-timeOttawa • 🇨🇦 CanadaJunior💰 CA$73,963 - CA$76,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing applications, claims, and payments while ensuring compliance with Indigenous Entrepreneurship Program policies. Strong client service skills are essential for effective communication and support to Indigenous Financial Institutions.

Highest-signal resume keywords

Client Service DeliveryApplication ProcessingAccounting PrinciplesMicrosoft Office ProficiencyBilingualism

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ProcessingClaims ProcessingPayments ProcessingBasic Accounting ProceduresLegal Document Drafting

Soft Skills

Customer ServiceVerbal CommunicationWritten CommunicationCross-Cultural SkillsProblem Solving

Tools & Technologies

Microsoft Office

Certifications & Qualifications

College Diploma in Business AdministrationOffice Administration Certificate

Industry Keywords

Indigenous Entrepreneurship ProgramIndigenous Financial InstitutionsCanadian Public PolicyIndigenous Economic Policy

About the role

Key responsibilities & impact

The Support Officer, IEP is primarily responsible for the processing of Indigenous Entrepreneurship Program (IEP) applications, claims, payments, legal documents, and related reporting information from assigned regions.
Provide client services to Indigenous Financial Institutions (IFIs) within assigned regions and maintain frequent communications.
Process applications, claims, and payments from assigned inventory of IFIs within five (5) business days of receipt.
Draft legal documents within approved IEP policies and procedures.
Verify completeness and quality of information submitted.
Maintain client files to ensure accuracy and compliance in reporting/payments.
Maintain frequent, consistent, and timely communication with assigned IFIs and their staff.
Review other applications and claims of peers to ensure adherence to established IEP policies and consistency of internal processes and decision-making.
Respond to general inquiries and refer them to the appropriate IFI.

Requirements

What you’ll need

Completion of College Diploma in Business Administration or Office Administration Certificate is preferred.
Minimum 1-3 years of client service delivery experience is required.
Proficiency in general office procedures.
Ability to complete basic accounting procedures and strong understanding of accounting principles.
Skilled in providing excellent customer service through addressing inquiries and resolving issues efficiently and professionally.
Advanced working knowledge of Microsoft Office.
Strong verbal and written communication skills and excellent documentation skills.
Strong cross-cultural skills.
Knowledge of Canadian public policy and Indigenous economic policy is considered a significant asset.
Bilingualism is considered a significant asset, with proficiency in English, French, and Indigenous languages.

Benefits

Comp & perks

Health, Paramedical, Vision, Dental, and Employee Family Assistance Program.
Defined Benefits Pension Plan.
Supportive workplace environment and benefits focused on Indigenous culture and sensitivity.
Ongoing Professional Development.
Scheduling to support work-life balance.
Paid Time Off including: 14 Statutory Holidays for Full-Time Employees.
Sick Time.
Competitive Vacation Time/Pay.
Personal Days.
December Holiday Period.